Are callers experiencing the 'Enter your 10 digit number' prompt?

Are voicemails somehow redirecting back to carrier voicemail?

Did a Support Tech tell you to conduct some troubleshooting?

Do some calls go to YouMail, but some calls go to carrier voicemail or get the 10 digit prompt error?

If so, we'll need to reset your connection to YouMail.

Step 1:

Deactivate your current connection to YouMail and make a test call
If YouMail is still connected, that means your call forwarding feature is broken so manually troubleshooting is out of the question. Contact your carrier to report this: "The Conditional Call Forwarding activation and deactivation codes are not working"

Step 2:

Reactivate your connection to YouMail

If you are a Premium user, make sure you have already selected your Personal Access Number

Step 3:

Make a test call to ensure YouMail picks up successfully. If there are any issues, please email support@youmail.com with your phone number and other details.

See here for other common errors related to Call Forwarding