You may have noticed recently that your calls aren't being answered by YouMail. Here is a list of the most common reasons why the calls aren't forwarding properly so you can keep an eye out for them and avoid this happening again in the future.
- Changed Carrier
- If you recently changed carrier but haven't updated it in your YouMail account, your new carrier won't know to forward your calls to YouMail. You'll need to update that information in your account and reactivate to have your provider set up the call forwarding.
- Got a New Phone
- If you've gotten a new phone, even if it has the same phone number, it has new identifying marker that confuse the YouMail system. YouMail doesn't recognize the new device and so the calls don't connect properly.
- Traveled Outside of the Coverage Area
- When you travel beyond the boundaries of your providers coverage, your phone will try to connect with a local tower and reset your call forwarding settings. This will revert your back to your carrier's voicemail system.
- Transferred SIM Card to Another Device
- Similar to getting a new phone, transferring your SIM card to another device confuses the YouMail system. Calls are forwarding from the same number but the device ID is different so the calls don't connect properly.
- Restored Phone to factory Setting
- When you reset a phone to factory setting, it deletes all the data from the phone as well as reset all programs and settings that have been established on the phone. This means that it will deactivate the call forwarding and reconnect you to your carrier.
- Carrier Maintenance
- The most common reason calls stop connecting with YouMail is because the carrier performed some kind of maintenance or system reset which affects all the call forwarding in a particular area. Doing this reconnects you to their voicemail system.
Regardless of why it happened, the fact is your callers aren't able to leave you messages and this needs to be fixed. YouMail utilizes the conditional call forwarding provided by your carrier to receive your calls after they've rung your phone. We communicate to your carrier using activation codes that send instructions about setting up the conditional call forwarding to your YouMail deposit number. Your deposit number is like your address at YouMail. Once a call forwards to this number, it is deposited to your YouMail inbox.
Follow this link, click on Setup Phone, and follow the onscreen instructions to get your calls forwarding to YouMail once again:
As stated earlier, the carrier controls the call forwarding and we're only able to communicate with them via these activation codes. Because of this, if the activation code fails to activate your forwarding, you'll need to contact them and have them set up your conditional call forwarding manually. YouMail isn't able to affect the call forwarding beyond receiving the calls so they're the only ones who can reconnect your forwarding.