How to Close My YouMail Account Via the Android App – Help Center

We value each and every customer, so we are disappointed to hear that you have decided to cancel your YouMail account. Is there anything that we can do to change your mind? If so, click here!

To close your YouMail account and return to your carrier’s voicemail, complete the steps and dial your carrier's specific deactivation codes.

If there is an active subscription with YouMail, it MUST be canceled before reverting to your carrier. If a refund is to be processed, please contact support via email so this can be confirmed. You can view this article to cancel your subscription: How to Cancel an Active Subscription

Notes:

If the subscription was purchased In-App (Google Play or Apple Pay), you'll need to cancel the subscription through them. Once your plan expires within the app store, you can complete the cancelation process through YouMail. If you have canceled your app store plan and want to close your account now, please reach out here.
Keep in mind that canceling is more than just deleting the app from your phone. Uninstalling the application only removes the app from your device, it will NOT stop your missed calls from going to YouMail.

Cancel from the app

Tap the 3 bars in the top-left corner in the app
Select Settings

Scroll down and tap More
Select Data and Privacy

Delete Account
You will be prompted to have your carrier's call forwarding deactivated This MUST be done to completely remove YouMail from your device Ensure the codes are dialed exactly as shown, once done, select the checkbox and continue
After the deactivation steps, in the following prompt, please select the option Completely delete my account* this will ensure the account is deleted**
Selecting this will permanently delete all voicemails, greetings, contact information, etc. *IF you choose the option to keep your voicemails, this will keep the account active not closed. Not to worry, you can have these voicemails saved to your device before closing the account. For help saving your voicemails to your computer, click here.

Deactivate YouMail

Returning to Carrier's Voicemail:

If you'd like to have the service returned to your carrier's voicemail through the YouMail Android app, or if you've already deleted the app, canceled your account, and still need to deactivate, please view the article below on how to get this done: Deactivating YouMail.

Articles in this section

Cancel from the app

Deactivate YouMail