If you've changed your number recently and are experiencing issues with getting your voicemails, this is due to the fact that your new number has not been updated on YouMail and Conditional Call Forwarding is not activated for the new number.
Updating your number via the app is simple and easy. In order to edit your number and activate follow the instructions below :
- Open the YouMail app, hit the menu icon (☰)
Once you've completed the steps above, your new number should be updated and activated or an old number should be removed from the account.
If you're still having issues with this, please send us a ticket at support.youmail.com.