YouMail + Live Voicemail (iOS) – Help Center

Since the introduction of iOS 17 Apple introduced a "Live Voicemail" feature is designed to transcribe your voicemail while it is being recorded so that you can answer the call mid-voicemail, similar to a landline voicemail system. Because Live Voicemail allows you to answer the call before the caller hangs up, it is superseding your carrier's Conditional Call Forwarding setting that allows YouMail to kick in. If you prefer YouMail's customizable Smart Greeting, transcriptions, and spam protection--like we do--please follow the steps below to disable the Live Voicemail feature.

Notes:

With Live Voicemail enabled, YouMail may still appear to be activated. However, calls will be handled by the Apple OS instead of the YouMail service if not disabled properly.
If you don't turn off Live Voicemail, YouMail will continue to block spam on incoming calls and texts and protect you from bad actors!

Navigate to iOS Settings

Open your phone's native Settings app
Select Phone
- With the introduction of iOS 18 the settings menu has changed slightly: In order to navigate to Phone you will need to select Apps > then scroll down to Phone.

iOS 17:

iOS 18:

Select Live Voicemail

Disable Live Voicemail

Disable the feature by selecting the toggle
Once disabled, you can navigate back to the YouMail app, and open the shield icon (bottom center) Select Voicemail Select Call Forwarding Select Activate

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Navigate to iOS Settings

Disable Live Voicemail