Why Am I Not Receiving My Voicemail Email Alerts? – Help Center

Not Receiving Email Alerts

There are a few reasons why you stopped receiving email alerts or have not been able to see them any longer.

Verify you have confirmed your email address with YouMail. If you have not yet confirmed your email, you will see a banner across your account homepage asking you to verify your email address. Click it and a link will be emailed to you to confirm your email address.
Double check you have your email alerts turned on and set properly: Settings.
- From this link you will be able to view what settings for email alerts are currently enabled.
If they are enabled but you are still not receiving email alerts, then your email provider may be treating emails with a voicemail attachment as spam. Please check your spam folder.
If messages are not in your spam folder and you have a private email domain, please check with your email provider to see if they are rejecting e-mails from our domain.

To help fix this problem, add voicemail@youmail.com to your whitelist of emails that are never blocked.

Notes:

If you begin to receive email alerts that are all showing the same person's name in the subject line but that is not the person who called, that means voicemail@youmail.com email was added to that person's contact info. Check your YouMail contact info for this person and delete the email, and also check your personal email contact list and ensure voicemail@youmail.com is deleted from this contact.