There are a few reasons why you stopped receiving email alerts or have not been able to see them any longer.
- Double check you have your email alerts turned on and set properly: Email Alerts Setting
- If they are enabled but you are still not receiving email alerts, then your email provider is treating emails with a voicemail attachment as spam. Please check your spam folder.
- If messages are not in your spam folder and you have a private email domain, please check with your email provider to see if they are rejecting e-mails from our domain.
To help fix this problem, the email recipient should add "email@example.com" to their "white list" of emails that are never blocked.
If you are still having problems, please submit a ticket to our support team.