My Phone Sends Calls Straight to Voicemail without Ringing

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    Kim Sterling Nalle

    This app when working is great; however it just stopped working and the answers to FAQs are not helpful. All of a sudden all of my calls are going directly into YouMail - my phone is not ringing at all and the explanation is vague at best. Please get it together!!!!!!!!

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    Carissa Danao

    @Kim We apologize for any confusion you had with the article. We just updated it! Let us know if this can get you get connected back.

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    YouMail Support

    Hi Dori S,

     

    Thank you for your message! We do support Xfinity. Because I do not have your account information, it is difficult to see what the issue is, but most commonly this is caused because of duplicated contacts (see information below) or you have set up the wrong call forwarding. To resolve your issue, please call us (You will find the YouMail Support number within your YouMail contacts) or send us an email to support@youmail.com

     

    If you want to see if the issue is the result of duplicated contacts, you can go to the contacts being blocked via this page, then look for a light yellow triangle next to the number, which indicates a duplicate contact. By clicking the triangle, you will be linked to the additional contact with the same phone number. Delete one of these contacts and the calls should no longer be sent straight to voicemail. 

     

    If you are still having issues, please be sure to reach out to us! We are happy to help!

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    Dori S

    I'm having the same problem. Missing important calls
    This just recently happened. Do you support Xfinity? I am a paying customer and need to have access to all my calls.

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