Why Is YouMail Not Picking Up Calls?




  • Avatar
    Bobby Prevette

    This ticket has been rated as Bad, I'm unsatisfied
    With the following comment:
    I have sent many email stating a lot of missed calls do not show up under missed call or hang up and never get a reply. I want one messaging service, and I have been with you for some time now but it looks like I'm going to have to shop around.

  • Avatar
    Carissa Danao

    @BobbyPrevette I apologize for the inconvenience. I could not find any emails from you, but I will be emailing you directly so that we can further correspond about your issue.

  • Avatar
    Eddie Bradley

    People call me but are not given a chance to leave a voicemail. My phone just hangs up on them. Please help.

  • Avatar
    Carissa Danao

    @Eddie It sounds like your calls are not forwarding to YouMail. To fix this, update your phone's call forwarding by following the instructions on this link: https://support.youmail.com/hc/en-us/articles/202235938-How-to-Setup-Call-Forwarding-with-YouMail

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