The "Transcription not available" generally means YouMail could not transcribe the voicemail within a reasonable amount of time and it timed out. There are a few reasons for that.
- YouMail got overloaded with too many transcription requests in a short period of time. We try to ensure your message is transcribed within 1-2 minutes of the call (the shorter the message, the faster the transcription). If for some reason, we can’t transcribe a message within 10 minutes, we send an email alert without the transcription.
- You have a one of our YouMail Plus or YouMail Professional subscriptions along with a Read-It plan: If you are subscribed to one of our main paid subscriptions with multiple activated lines and have a Read-It add on plan (Human edited transcriptions), it could be that all are trying to transcribe at once. The Read-It plan only allows for the main number to have the human edited transcriptions. All other lines on the account will default to machine edited transcriptions.