T-Mobile users, learn how to activate your call forwarding to YouMail!
For Prepaid users:
Unfortunately, most prepaid carriers, like Boost and T-Mobile, do not have the Conditional Call Forwarding feature enabled on these plans, which allows a phone to ring before a call is forwarded.
WiFi Calling
If you are a T-Mobile customer using WiFi calling and calls are not getting directed to YouMail, please view the following article for more information:
http://support.t-mobile.com/thread/31047
In summary, this issue is call-related and out of our control. Nevertheless, YouMail engineers are ready and willing to work with T-Mobile engineers to resolve any issues.
Comments
4 comments
I don't like this app. Can some one help me or explain to me how to remove it? Thanks!
@Yaneztere Keep an eye out for an email from our support team, we would be glad to help resolve any issues you may be having!
Cant get into youmail to check messages,im already a customer
@JaniceLee You can have your pin sent to you via email or text with this link: https://www.youmail.com/login/user/passwordRecover
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