T-Mobile users, learn how to activate your call forwarding to YouMail!
For Prepaid users:
Unfortunately, most prepaid carriers, like Boost and T-Mobile, do not have the Conditional Call Forwarding feature enabled on these plans, which allows a phone to ring before a call is forwarded.
If you are a T-Mobile customer using WiFi calling and calls are not getting directed to YouMail, please view the following article for more information:
In summary, this issue is call-related and out of our control. Nevertheless, YouMail engineers are ready and willing to work with T-Mobile engineers to resolve any issues.