How to Cancel Your YouMail Account & Return to Your Carrier Voicemail

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44 comments

  • Avatar
    Bonnie Bowes

    I have trapcall and it says it works with trapcall, it just needs a dedication number, but nobody gets back to To you to get what That is. So I uninstalled it after getting fed up,and getting emails of 'How did we Do? '. by now I am so Sick of this company, I .just want my money back Because I only had premium for about three days. And it did Not work.

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    Jacky Atienza

    @Jones In the article, under "Canceling Your YouMail Account" you can click on "Close your Account" to bring you to the correct page.

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    Jones Devilmom Cathy

    I AM NOT SEEING CLOSE YOUR ACCOUNT EITHER. HELP!

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    Carissa Danao

    @Peter Cocchia Our support team has replied to your email. If the codes didn't work, you can also contact your carrier and ask them to reset call forwarding and use carrier voicemail again. You can reply to our email if you have any other questions.

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    Jacky Atienza

    @Jennifer You can click on "Close your account" directly in the article to bring you to the cancellation page.

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    Stephanie Hubbard

    I have deleted the app and reinstalled it and it keeps giving error message. Can someone please contact or help me with this situation.

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    Luvofcandi

    Extremely annoyed. The deactivation codes for AT&T do not work. I tried contacting a rep. No additional responses. I want this service off. When I dial the 3 codes, all I get is error messages and failed notifications from YouMail. Deactivate this VM!!

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    Mcintosh Jeff

    So here is my issue...I have changed phone numbers and have no access to my prior number. Now I keep getting emails telling me "YouMail has detected that xxx-xxx-xxxx is still forwarding unanswered calls to your YouMail account ending in xxxx" If I cannot make any changes to the old number how do I get rid of it on my account or stop the emails from coming?

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    Carissa Danao

    @Ryan When you dial *73 and click the call or send button, you may just hear a beep before the call is disconnected. Then, you should hear your carrier voicemail the next time you call your phone.

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    Gwatkins

    Do not download YouMail because if you do and want to go back to your carriers voicemail it is a nightmare. The codes do not work! Need help!

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    Danielle Stoppler

    This is ridiculous, I can not stop the call forward because using Straight Talk, they wont run the correct MMI code to cancel it and you guys at YouMail wont help. I am stuck with this crappy service until I figure this out

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    Tracee Bell-Odoms

    The At&t code is not working. Fix this issue so I can deactivate this service

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    Carissa Danao

    @Peter Cocchia Our support team has replied to your email. Please respond to that email with more information about your issue so that we can accurately troubleshoot for you.

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    Catrina Taylor

    My number was changed and now I can't get the old
    one off what do I do

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    Carissa Danao

    @Luvofcandi Our support team is corresponding with you via email. Please let them know about any issues you are having.

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    Jose

    @Ana I will respond to your email in just a moment so that we can resolve any problems you may have with YouMail.

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    Carissa Danao

    @Takeisharhodes If the deactivation code did not work, your next option would be to contact your carrier and ask them to reset call forwarding on your phone and get your phone set back up with your carrier voicemail. I'll also be sending you an email, replying to the email that you sent us.

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    Takeisharhodes

    I closed my account, dialed the deactivation code of ##004# for ATT, still can't get my calls to forward back to my carrier voicemail. My callers receive the message that my number is no longer active and disconnects them. I followed all the steps and it's still not working. Also called ATT and they can't find the problem.

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    Peter Cocchia

    I deleted my account as per the instructions on the YouMail site--by dialing *73, and then confirming the deletion of the account. Annoyingly, I'm still not receiving any calls or voicemails. Also, when I just dialed *86 to check my voicemails manually, it said that I have no new voicemails, which I know is not true since several friends have left me messages over the last couple weeks. Are those voicemails lost forever? And will I ever be able to access voicemails on my device (iPhone 5s) again? My carrier, by the way, is Verizon. One last note: I have now attempted to call YouMail; I have submitted a ticket; and I have emailed a Customer Support

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    ted russ

    what email address did they send it to? i have not received one from them?

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    Carissa Danao

    @Btravers890403 Our support team will be emailing you shortly.

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    Ryan Robinson

    I have been dialing *73 for Verizon but nothing happens? How can I complete this?

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    Stephanie Hubbard

    You mail is not working. I am getting frustrated because no one to call and talk to. My carrier AT&T does not know how to set up this you mail account either. I got iphone 6 in February and have not been able to receive any of my messages. When I try to call to activate or deactive this you mail account it is giving me error messages and dismiss at the bottom. This is ridiculous. Can I please speak to a live person or can you de activate this account for ever!!!!

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    Carissa Danao

    @Nyrak 28 We apologize for any trouble you have experienced. Our support team has reached out to you. Please keep an eye out for their email.

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    Carissa Danao

    @ted Our support team just sent you an email. Please respond to them if you continue to experience the same issue.

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    Btravers890403

    This is crazy I have been trying for hours to cancel my account. If I don't get help canceling my account asap and having my personal I formation taken off of this app I will be contacting my atterny. This is the most ridiculous app I have ever used! I have followed ALL of the steps to cancel this appt and its giving me the run around! I want my account canceled, or deactivated NOW!!!

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    Anthony Vernucci

    I am deaf and my friend suggested I installjust the youmail app to my Android phone so I can read the text of the voicemail. It seemed to install correctly but when someone leaves a voice mail I get a "currently unable to retrieve transcription" message and nothing is transcribed.
    What does this mean?
    Is there an error occuring or am I supposed to pay to transcribe a message?
    I cannot afford to pay so if that is required how can I disable YouMail and have google voice transcribe my emails? I cannot hear on the phone so any help is appreciated.

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    Stephanie Hubbard

    I agree with Ana

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    Nyrak 28

    THIS SERVICE SUCKS BIG TIME!! TRYING TO CANCEL AND DEACTIVATE YOUR PHONE DOES NOT WORK!! NEITHER DO YOUR REPLYS TO THESE COMMENTS?? WTF????

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    Carissa Danao

    @Catrina Taylor We would be glad to assist you with getting YouMail connected with your new phone number. Look out for an email from us!

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