How to Close My YouMail Account & Return to My Carrier's Voicemail

We value each and every customer, so we’re disappointed to hear that you’ve decided to cancel your YouMail account. Is there anything that we can do to change your mind?

Still Need to Cancel?

Returning to your carrier’s voicemail is very simple but keep in mind that it’s more than just deleting the app from your phone. Uninstalling the application only removes the app from your device, it will NOT stop your missed calls from going to YouMail.

To close your YouMail account and return to your carrier’s voicemail, you'll just need to complete the steps and dial your carrier's specific Deactivation Codes.

1. Cancel your YouMail account on the web: Click on Settings and select Security. From there, scroll down and click Close Account. Follow the on-screen instructions. Please note: this will permanently delete all voicemails, greetings, contact information, etc
   
2. If the app is on your phone, you use a simple setting in the app to return to carrier voicemail without cancelling your account:
   
   iPhone – Tap the gear icon on the bottom right, select Return to Carrier’s Voicemail and Follow instructions on screen.
   Android – Tap the Menu button (☰) on the top left, Tap Settings, tap Activate/Deactivate, Select Return to Carrier Voicemail, Select Yes, return my voicemail to my carrier.
   
   After you confirm that your carrier voicemail is working again, you can delete the YouMail app.
   
   
3. If you’ve already deleted the app, you have to dial a code directly into your phone to return to your carrier voicemail. Look at the table below, and dial the code listed next to your carrier to deactivate YouMail. If it doesn’t work, just dial 611 (on your wireless phone) and ask to return to carrier voicemail. It should only take a minute or two.

Call The Following Code or Codes Specific to your Carrier to Deactivate your YouMail Account: