How to Add or Change a Phone on Your YouMail Account

Follow

Comments

8 comments

  • Avatar
    John Finlayson

    I think these instructions apply only to business accounts. They do say "Free and Premium Edition users can only replace their existing phone", but don't describe how one would do that.

  • Avatar
    Carissa Danao

    @JohnFinlayson Free and Premium users can replace their existing phone by clicking "My Number Changed" on the first step instead of "Add a New Phone".

  • Avatar
    Lkubowman

    I've gone through the above steps about ten times, updated the app, cleared my cache, reset my phone, everything I can think of, yet my old number is still there!

  • Avatar
    Lkubowman

    I did not receive the 4 digit pi, but completed the test call and it says I have confirmed the number, but still no change.

  • Avatar
    Carissa Danao

    @Lkubowman It looks like your account will not accept the change since you have already created a separate account for your new phone number. I will be emailing you so we can resolve this issue.

  • Avatar
    Mike T

    I'm having the same trouble as @Lkubowman.

  • Avatar
    Mike T

    Have trouble changing my phone number.

  • Avatar
    Carissa Danao

    @Mike It looks like you have been working with Jose to change the phone number on your account. If you have any other questions, let us know here or email us back.

Please sign in to leave a comment.

Powered by Zendesk