When you get a new phone or phone number, make sure to update your YouMail account right away! Please note that only paid YouMail subscribers (Professional and Plus subscribers) can add multiple lines; free subscribers can only replace their existing phone number.
Interested in adding more lines to your account?
Before following any of the below instructions, you will need to log into your account on the YouMail website and select the Settings tab.
To add an additional line (for Plus or Professional subscribers):
- Click My Phones .
- Click on "Add Phone" or "Extra Line" then follow the on-screen instructions.
To change the phone number associated with your YouMail account:
- Click on Settings then My Phones
- Click on the drop-down arrow and select "Number Changed" and follow the on-screen instructions.
This will only change the number associated with the existing account to save you the trouble of creating a brand new account for your new number. As a result, your voicemails and settings are not lost and you are able to keep everything in one place.
If you have the YouMail app installed to your iPhone or Android phone, you have to delete it then reinstall the app to login with your new phone number, otherwise, your new voicemail messages will not be sent to the app
To remove your old phone number from your YouMail account:
- Click My Phones
- Click on the 'Remove' link in the top right corner of the box bordering the old phone
Note: You MUST have at least one other phone in your account, and it can not be your DEFAULT phone. If you are adding a new number to replace an existing number, you must make the new phone the Default phone before you are able able to remove the old number from your account
To update your phone's carrier:
- Click on the "(Change)" Carrier (e.g. AT&T Wireless)
- Follow the on-screen instructions
To update your phone model:
- Click on "Change" next to "Type" (e.g. Apple iPhone)
- Follow the on-screen instructions
To re-activate after updating your phone
- Re-activate your call forwarding by clicking on the drop down arrow and clicking on Foward to Youmail.
- Follow the on-screen instructions.
If you have any questions at all, don't hesitate to submit a ticket or Live Chat us at support.youmail.com. We'd love to help you out!
Comments
8 comments
I think these instructions apply only to business accounts. They do say "Free and Premium Edition users can only replace their existing phone", but don't describe how one would do that.
@JohnFinlayson Free and Premium users can replace their existing phone by clicking "My Number Changed" on the first step instead of "Add a New Phone".
I've gone through the above steps about ten times, updated the app, cleared my cache, reset my phone, everything I can think of, yet my old number is still there!
I did not receive the 4 digit pi, but completed the test call and it says I have confirmed the number, but still no change.
@Lkubowman It looks like your account will not accept the change since you have already created a separate account for your new phone number. I will be emailing you so we can resolve this issue.
I'm having the same trouble as @Lkubowman.
Have trouble changing my phone number.
@Mike It looks like you have been working with Jose to change the phone number on your account. If you have any other questions, let us know here or email us back.
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