Having trouble signing into your YouMail account?
Verify whether you can sign in on another browser or platform. If you cannot get into the app, try signing into the website. If the password works on the web, a fresh install of the app may resolve the issue.
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Notes:
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PIN numbers can no longer be used as passwords for app access.
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Your account will become locked after too many incorrect password attempts. When this happens there will be a one-hour waiting period until you are able to try again. Click here to request an unlock.
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When setting a password on the account, please follow these requirements:
-Must be 8-30 characters long
-Must include upper and lower case characters
-Must include a number or special character.
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Is your password failing across multiple platforms?
If that's the case, you will need to reset it. You can reset your password via email or text message:
Online
- Navigate to the log-in screen as shown to the right. Select the Forgot Password option or follow this hyperlink.
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- Input either the Phone Number or the Email associated with the account.
- If the information matches the records we have, an email/text will be sent with a link to reset your password.
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iOS App
- Open the app.
- Select the Sign In option.
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- Type in the Email or the phone number tied to the account.
- Select Forgot Password.
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- You will see this screen. Re-enter the phone number or email and then click Send.
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- You'll see a confirmation screen displaying either the email or Phone number used. Navigate to your email or messages folder and action the password reset request.
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Android App
- From the Sign In page insert the email or phone number and select the Forgot Password? option.
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- Once you have selected forgot password, you will be asked to confirm your information before the email or text is sent to you.
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- Lastly, you will see a confirmation screen displaying either the email or Phone number used. Navigate to your email or messages folder and action the password reset request.
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If you don't receive the text or email:
- Check your spam folder
- Your carrier is listed incorrectly on your account
- You haven't confirmed your email address
- If you're not seeing the request select the "I didn't get an Email/a Text" hyperlink which will give you the option to either re-send the request or contact us at Support
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Already signed into your account and want to change your password?
- Log into your YouMail account
- Go to Security on the top right-hand menu
- Click the Configure Password button
- Enter your current Password
- Input your new password and save
- Note: This will log you out of any current browser or application you are signed in to and prompt you to re-sign in with your new password
See Also:
Help with Activation
How to Contact YouMail
No Access to Account Email or Phone Number
| Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved. |
