Having trouble signing into your YouMail account? The reason you're having trouble signing in may not be your password. First, check if you can sign in on another platform. If you can't get into the app, try signing into the website. If the password works there, it means an internal error is causing the app to not recognize your information. Uninstall and reinstall the app to reset the internal cache and you should be able to sign in.
Note: Your account will become locked after too many incorrect password attempts. When this happens there will be a one hour waiting period until you are able to try again. Additionally PIN numbers are no longer able to be used as passwords to access accounts.
Is your password failing across multiple platforms?
If that's the case, you will need to reset it. You can retrieve your Password via email or text message:
- Follow this link open the reset password page.
- Enter the phone number or email associated with the account you are trying to access.
- Select whether you want your password to be sent to you through email or text.
- Click "Send Reset Link."
- You should receive your link via email or text, shortly.
If you don't receive the text or email, there are a few possible causes. If your carrier is listed incorrectly on your account, the text won't be able to connect to you. Likewise, if you haven't confirmed your email address, the email won't reach you either. If you're experiencing trouble recovering your password, contact our support team which you can find more information about at the bottom of this article.
Are you already signed into your account but want to change your password to increase your security?
To change your Password:
- Log into your YouMail account.
- Go to the Settings menu, then to Security.
- Click the Pencil Icon next to Your YouMail Password.
- Enter your current Password.
- Input your new Password.
Comments
10 comments
I need my pin for my account I changed my google account recently and this is causing a problem to retrieve my pin my new one is ******@gmail.com so if you could send it to that one it would help
@Kevin Sorry for the trouble. Are you experiencing this on your computer or in the YouMail app?
I tried this, but I haven't ever received a text with my PIN number. HELP!
I am being told my pin its incorrect through the youmail app. I know for a fact it is correct though since I had it sent through text by the forgot my pin option. I updated the app but still no change. What do I do next?
I cannot sign in with my correct pin and when I try to "forgot pin" it tells me I'm not registered. I tried to register and it says it's already registered . Help!
I didn't receive an email or text re pin. Don't know what's going on.
@Nellie Have you tried this on the latest version of YouMail? Try uninstalling then reinstalling the app on your phone, then login with the correct phone number and pin.
@James We send texts through the short code 52894. You might not be able to receive texts if your carrier blocks messages from short codes. To recover your PIN you can try to contact your carrier to unblock our short code or you can try to receive your PIN via email.
@Bernard Anthony Our support team will be in contact with you about your issue shortly. We may need more information for security reasons.
@Angeleyz220976 I will be sending you an email about your account shortly.
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