To retrieve your lost Password:
You can retrieve your Password via email or text message.
- Click on the Forgot your Password? link on the Login page
- Enter your cell phone number, username or E-mail
- Select whether you want your password to be sent to you through email or text
- Click "Recover Password"
- You should receive your Password shortly
To change your Password:
- After you have signed in to YouMail, click on Settings link at the top right menu
- Click on Security link
- Click on the pencil in the upper right hand corner of the "Your YouMail Password" box
- Enter your current Password
- Input your new Password
If you are still having problems, please submit a ticket
to our support team.