YouMail utilizes your carrier's Conditional Call Forwarding feature to receive your unanswered calls and record your messages. When your phone's conditional call forwarding is activated, it will ring normally allowing you to answer your calls. If your phone is triggered as busy, unanswered, or unreachable, your carrier will forward the call to the number you have set up for those options (in this case, your YouMail deposit number).
Using Conditional Call Forwarding allows you the option to answer your calls before sending them to YouMail, as opposed to Standard Call Forwarding that would automatically send any call to voicemail.
If YouMail is no longer picking up your calls, your call forwarding may have been disconnected. If your test call is failing and your call forwarding is not working, please try following this link: https://www.youmail.com/login/reactivate
Here are some other common reasons why your activation may have failed:
- You are activating via WiFi calling. Visit here to learn more.
- You are receiving an OCN error. Visit here to learn more.
- You are activating on an unlocked phone. Visit here to learn more.
If you are still having problems, please submit a ticket to our support team.