Why Is My YouMail Call Forwarding Not Working?

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27 comments

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    mack ray

    my new iphone does not work with youmail ?

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    Jacky Atienza

    @mack Your new iphone should be able to work.

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    Ryan Andree

    I would say that my youmail greeting is only heard one out of 3 times. The other two times, my phone rings and rings and people cannot leave a message. Additionally, the number won't even show up as a missed call. Today someone told me that a message asked for an ECN number.

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    Jacky Atienza

    @ryan Here is an article about the OCN issue I believe you are referring to https://support.youmail.com/hc/en-us/articles/200477588-My-Callers-Receive-an-Error-Message-when-They-Try-to-Leave-a-Message.

    Also expect an email from YouMail support to further discuss your issue.

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    keith jackson

    why does youmail not work on my galaxy note 4

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    Hope

    @keithjackson I just sent you an email so we can further correspond about your issue and resolve it as soon as possible!

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    HEIDI ROBINSON

    I cannot get voice mail because of an error messages

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    dfarley7991

    Yeah...I'm having the same issue! My service right now is straight talk.

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    Carissa Danao

    @Heidi @dfarley7991 Please refer to this interactive troubleshooting page to get YouMail working again: http://go.youmail.com/ZT3

    Also, look out for our email so that we can continue to correspond about your issue.

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    Ariel Perry

    My youmail isn't working on my Galaxy Note 4. I've tried everything and haven't been able to use it for 3 months. I tried emailing back when I got someone asking for feedback and it said send fail for some reason. It keeps popping up youmail has quit working and gives me the option to report it. I've been reporting it multiple times every day and nothing :( your help would be appreciated.

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    Carissa Danao

    @Ariel I'm sorry to hear you are experiencing that issue. Have you tried uninstalling then reinstalling the app?

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    Briana White

    I have straight talk and I tried going to the interactive troubleshooting above but it didn't go past the first step.

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    Carissa Danao

    @BrianaWhite We have received your ticket. Look out for our reply via email!

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    valarie myers

    I have Galaxy 5,I keep getting failed messages when trying to activate,I have all contacts synced, assigned the ringtones snd when they call it just rings.
    I have followed all the trouble shooting issues listed,but still nothing
    My Carrier is AT&T

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    Carissa Danao

    @valariemyers Your phone may not be forwarding to YouMail correctly. I'll be sending you an email with call forwarding instructions.

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    Tiffany Freeman

    Hi I have a Samsung galaxy 5 and I have followed the instructions and still not able to activate you mail. I use to be with t-mobile but switched to straight talk. When I dial the activation number it gives me a mmi error. Please help
    Thanks

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    Jose Elias

    @Tiffany Here is a link to our support site that may answer any questions you have regarding your StraighTalk service working with YouMail.
    https://support.youmail.com/hc/en-us/articles/200477988?

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    Erick Wyatt

    I've went through the steps. Tried going through ATT support and still no luck. I have an iPhone 6 plus.

    Submitted a trouble ticket and they just referred me back to the same steps and what could be the problem.

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    Jose Elias

    @ErickWyatt We received your ticket, keep an eye out for a reply from our support team!

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    Patriceblanton

    I have metro pcs am I able to use youmail with this carrier because I am not able to activate youmail

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    Jose Elias

    @Patriceblanton Here is a link to our support page regarding Metro PCS!
    https://support.youmail.com/hc/en-us/articles/200477718

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    SJ Lawburgh

    I just got a brand new Galaxy S5 after having my other on crash. YouMail worked perfectly on my old one but when I try to activate on new one I can't get past the first step.

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    Carissa Danao

    @SJ Lawburgh Are you receiving any error messages when performing this through the app? If not, you can get activated by following these instructions: http://ow.ly/NWzZR

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    Vivandrajack

    I am not getting my call forwarding on my galaxy note 5

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    Carissa Danao

    @Vivandrajack What carrier are you under? If your carrier doesn't offer call forwarding, YouMail won't work with that carrier. We recommend asking them if they can allow that feature on your phone.

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    Vivandrajack

    I have metropcs and I had youmail al most 3 years now and it just stop working I have the bundle package still nothing

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    Carissa Danao

    @Vivandrajack The next step is activating call forwarding. Follow the instructions on this link: http://ow.ly/OzHYQ

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