You can pull down the message list from within the YouMail app to force a re-sync to our servers.
If the forced re-sync did not make the voicemails show up in your app, check to see if you are still receiving new voicemails in your online inbox. If new voicemails are not showing up on your online account or your phone, then you are not properly set up to forward calls to YouMail.
You will need to reconnect to YouMail. Follow these instructions to reconnect.
If your online inbox is still receiving calls, then your iPhone might not be registered on your account.
1. Log into your account on the YouMail website
2. Select the “Settings” tab on the top of the screen
3. Select the “Phones” section under “My Account”
4. You should see your iPhone with your phone number listed here.
If your phone and number are not listed, your iPhone is not registered to your account.
To add your iPhone to your account, follow these instructions.
Note: if you do not have YouMail Business Edition, you can only have one phone on your account.
If you are still having problems, please submit a ticket to our support team.