If you're not seeing your most recent messages in the YouMail app on your iPhone, you can pull down the message list while viewing your inbox to force a re-sync with our servers.
If the forced re-sync did not pull the recent voicemails from our server, check to see if you are still receiving new voicemails in your inbox online here. If new voicemails are not showing up in your inbox online as well as on your phone, then you are not properly set up to forward calls to YouMail.
You will need to reactivate your call forwarding to YouMail. Follow these instructions to reconnect.
If your inbox online is still receiving calls, then your iPhone might not be registered on your account. Follow these steps to correct this:
1. Log into your account on the YouMail website
2. Open the Settings menu on the top of the screen
3. Open the My Phones section under My Account
4. You should see your iPhone with your phone number listed here.
If your phone and number are not listed, your iPhone is not registered to your account.
To add your iPhone to your account, follow these instructions.
Please Note: If you are on the free YouMail Essential Plan, you can only have one phone on your account.
If your inbox online is still receiving calls and your phone is already registered to your account, your phone is not communicating with our server properly. To correct this, uninstall and reinstall the application to clear the internal cache. Once you reinstall, the application will connect and pull your voicemail messages in.
If you are still having problems, please submit a ticket to our support team.
Comments
4 comments
When I press the youmail icon on my phone to get messages, the page comes up as 'Deactivate YouMail....I can't get rid of this message and can't see my messages....help
@Kreiner48 We apologize for the issues you are experiencing with YouMail. Please try uninstalling then reinstalling the app from the iTunes App Store to resolve your issue.
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