Help with Deactivation – Help Center

What is Deactivation?

Deactivation refers to the process of stopping your mobile provider from forwarding your unanswered calls to YouMail. Since this is something you're asking your mobile provider to do (or, rather, STOP doing), it is a process that must be done from your phone.

IMPORTANT: This process must be done from your phone itself OR by your mobile provider (at your request). YouMail cannot do this on your behalf.

Just like when you activated your phone with YouMail, the deactivation process sends carrier codes - either via the app or by manual dialing - to your mobile provider to ask them to stop forwarding your unanswered calls to YouMail. Once you complete the deactivation process, YouMail will no longer have access to transcribe your voicemails or protect your voicemail box from spam.

Why Deactivate?

Some customers choose to deactivate their call forwarding but leave the account open in case they have a full inbox and don't want to bother downloading every message. Some have changed to a carrier offering a service like YouMail. Others, just opt to take a break.

In any instance, deactivating your call forwarding does not uninstall the app from your phone. Equally, deleting the app does not automatically deactivate your account. Also, please note that if you’re a paying customer, you will still get charged if you do not cancel your YouMail order.

Is deactivation the same as canceling?

Deactivation is NOT the same as canceling your YouMail account. It simply stops your mobile provider from forwarding your unanswered calls to YouMail for handling.

Note: Deactivation does NOT delete the app from your phone nor cancel your YouMail account. If you wish to deactivate AND cancel, please click this link: Cancel my YouMail account

How to Deactivate

Please follow the instructions below dependent on your phone type and carrier.

Using the Android app:

Open the YouMail app Tap the Menu (☰) icon in the top left corner of the screen
Tap Settings
Select the section labeled Activate/Deactivate Tap on Return to Carrier Voicemail
Select Deactivate Follow the on-screen Directions

Using the iPhone app:

Notes:

If you have Apple's Live Voicemail enabled, YouMail may still appear to be activated. However, calls will be handled by the Apple OS instead of the YouMail service if not disabled properly.
If you don't turn off Live Voicemail, YouMail will continue to block spam on incoming calls and texts and protect you from bad actors!

Open the YouMail app. Sign in (if necessary). From the inbox, tap the shield icon at the bottom.
Select Voicemail in the top-right corner. Then, tap on Call Forwarding
Select Activate or Deactivate and follow the on-screen instructions.
If activating, select Verify Activation. YouMail will verify your activation by placing a test call to your phone. Decline the test call once it comes through, otherwise YouMail will not be able to verify your activation. Once verification is complete, a message will be left in your inbox.

If you have already uninstalled the app:

Dial your carrier deactivation code (as seen below)
Or contact your carrier to reset call forwarding and re-enable your carrier voicemail.

Below are the carrier deactivation codes. If your carrier requires multiple codes, please make a separate call for each code. If your provider is not listed below, but you know it uses the cell towers of another company listed below, feel free to try those codes. Pay careful attention to and be sure to include the * and # keys when necessary. Example: If your carrier is AT&T, you would do the following: Dial and call ##004# from your phone's dial pad.

Carrier Name	Deactivation Code
AT&T Wireless	##004#
Sprint	730 and 740
T-Mobile	##004# ##61#, ##62#, ##67#
AT&T (Cingular)	#004#
Verizon Wireless	*73
Cricket (Leap Wireless)	*730
US Cellular Corp	900 and 920
Spectrum	*73
Telus Mobility	##004#
Rogers Wireless	##004#
Bell Mobility	*920
Alltel	*710
Edge Wireless	##004#
Cellular South	*760
Fido	##004#
Verizon Residential	900 and 920
AT&T Residential	900 and 920
nTelos	*710
Wind Mobile (Canada)	##004#
Mobilicity (Canada)	##004#
Plateau Wireless	##004#
Lyrix Wireless	##004#
NW Missouri Wireless	##004#
Cellular 29	*73
Simple Mobile	##004#
Solavei	##004#
Aio Wireless	##004#
CBeyond	*38
Ting	*38
Revol Wireless	*710
Cbeyond	*38
ATT Landline	900 and 920
SBC Residential	900 and 920
Bell South	##004#
Cox Digital	900 and 920
Koodo Mobile	##004#
Republic Wireless	*38
MTS Mobility	900 and 920
Sasktel	#67# and #61#
ChatMobility	*73
Straight Talk	##004#
If your deactivation code(s) are not working, click here.

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