How to Deactivate YouMail

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21 comments

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    Ashley Mccoy

    I can't deactivate this please remove asap

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    Hope

    @ashleymccoy Were you able to find your carrier's deactivation code in the list we provided above? I have also opened up a support ticket for you. Please check your email.

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    Gary David Derby

    You mail ,voicemail makes you tube and other applications silent. Have to turn power off

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    Carissa Danao

    @Gary Our support team has been in contact with you. Please refer to their email.

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    Spond222

    Tried all the suggested forms to deactivate and still cannot go back to my VZ voicemail. *73 did not work. Called VZ and they are not able to "reset" call forwarding. I need access to my existing VZ voicemail messages!!!! Remove this please.

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    Theonlymalissa

    I can't deactivate my account

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    Carissa Danao

    @Spond222 I recommend asking VZ for tier 2 support or ask for a supervisor. Then tell them that you want to reset or remove call forwarding and return to their voicemail. Please refrain from mentioning YouMail as most carriers won't provide support for third party apps. YouMail does not have access to your carrier account to change where your calls go, only your carrier can has access to this.

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    Carissa Danao

    @Theonlymalissa Our support team will be sending you an email shortly.

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    Jackie Antolak

    I have used the code and it won't allow me to deactivate.

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    Carissa Danao

    @Jackie I just sent you an email about your inquiry.

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    Scubadude81

    I have entered the deactivation code. My phone does go to my regular voicemail but when I call *86 it doesn't allow me to access my Voicemail. Your help desk isn't responding and I'm about to file a complaint with the FCC and the BBB.

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    Carissa Danao

    @Scubadude81 If your calls are no longer going to YouMail and your voicemails are now going to your carrier, please contact them to see how you can retrieve your voicemails. Our support team contacted you on the same day we received your request. If you have any other questions, please respond to the email we sent you.

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    Jaiden Rice-Rogers

    I have AT&T and I am trying to deactivate this. I went to the Menu icon, More, then Return to carrier voicemail and something came up and said it failed ? Then I even tried dialing the deactivation codes for At&t and it said it failed AGAIN ! This is so frustrating. Please remove/deactivate this from my phone ASAP !

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    Jaiden Rice-Rogers

    Why won't this deactivate ? I've tried everything and it's STILL not deactivated.

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    Carissa Danao

    @Jaiden Our support team has been in contact with you regarding this. If the you are still having trouble deactivating, please contact your carrier and ask them to reset call forwarding on your phone, without mentioning YouMail since most carriers won't provide support for third party apps. Also, note that you may have to ask for Tier 2 support.

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    Amber Escobedo1111

    I have verizon and I can't get it back to my carrier voicemail!!!!! I've tried EVERYTHING!!!!!

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    Carissa Danao

    @Amber If the deactivation code for Verizon is not working on your phone, please contact Verizon and ask them to reset call forwarding on your phone. That should get you connected back to your carrier voicemail.

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    sarah thill

    Please deactivate my account

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    Lana Burch

    Okay, for those AT&T customers, the problem they identified was an extension added to my phone number causing ALL phone calls to be forwarded to an "unavailable message" - NOT my voicemail so there was no way to know who called or for them to leave a vm. Followed the above deactivation code(s), verified my call settings > forwarding options, reset my voicemail, and still nothing. After all research, AT&T was able to remove the extension/feature attached to my phone number which FINALLY resolved the incoming call issue.

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    Carissa Danao

    @sarah We're sorry to see you go. Are you experiencing any issues with YouMail that we can help you resolve?
    For security reasons, we cannot deactivate your account for you. Follow the instructions on this link to delete your account: https://support.youmail.com/hc/en-us/articles/200478098-Cancel-Your-YouMail-Account-Return-to-Your-Carrier-Voicemail

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    Carissa Danao

    @Lana These codes deactivate YouMail and send your calls back to your carrier, instead of YouMail. We have tested the codes and it works for AT&T phones. When dialing any forwarding codes, please make sure to dial them separately and exactly as they are listed to activate or deactivate correctly.

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