Before we dive into the details, let’s make sure to define exactly what “DEACTIVATING” means. Deactivating your YouMail account basically puts the account on hold. Missed calls will no longer forward to YouMail, but will instead forward back to your carrier.
Note: Deactivation does NOT delete the app from your phone nor cancel your YouMail account. If you wish to deactivate AND cancel, please click this link: Cancel my YouMail account
Your carrier controls where your calls are forwarded to. YouMail simply helps you tell your carrier where to forward your calls. Deactivation tells the carrier that you no longer want to forward to our mailbox and that the carrier voicemail is your mailbox of choice.
Why Deactivate?
Some users will choose to deactivate their call forwarding but leave the account open if they have a full inbox and don't want to bother downloading every message, or they have changed to a carrier offering a service like YouMail. Others, just opt to take a break. In any case, deactivating your call forwarding does not uninstall the app from your phone. Also, please note that if you’re a paying customer, you’ll still get charged if you do not cancel your YouMail order.
Need to Deactivate?
Please follow the instructions below dependent on your phone type and carrier.
Using the Android App:
- Open the YouMail app
- Tap the Menu (☰) icon in the top left corner of the screen
- Tap Settings
- Look for the section "Activate/Deactivate
- Tap on Return to Carrier Voicemail
Using the iPhone App:
- Open the YouMail app
- Open the gear icon on the bottom right of the screen
- Scroll down to Activation and tap on Return to Carrier Voicemail.
- Follow the On Screen Directions
If you've already uninstalled the App:
- Dial in your carrier deactivation code
- Or, contact your carrier to reset call forwarding.
Below are the carrier deactivation codes. If your carrier requires multiple codes, please make a separate call for each code. For example, if your carrier is AT&T, you would do the following: Dial ##004# from your phone's dial pad.
| Carrier Name | Deactivation Code |
| AT&T Wireless | ##004# |
| Sprint | *730 and *740 |
| T-Mobile |
##004# ##61#, ##62#, ##67# |
| AT&T (Cingular) | #004# |
| Verizon Wireless | *73 |
| Cricket (Leap Wireless) | *730 |
| US Cellular Corp | *900 and *920 |
| Telus Mobility | ##004# |
| Rogers Wireless | ##004# |
| Bell Mobility | *920 |
| Alltel | *710 |
| Edge Wireless | ##004# |
| Cellular South | *760 |
| Fido | ##004# |
| Verizon Residential | *900 and *920 |
| AT&T Residential | *900 and *920 |
| Metro PCS | ##004# |
| nTelos | *710 |
| Wind Mobile (Canada) | ##004# |
| Mobilicity (Canada) | ##004# |
| Plateau Wireless | ##004# |
| Lyrix Wireless | ##004# |
| NW Missouri Wireless | ##004# |
| Cellular 29 | *73 |
| Simple Mobile | ##004# |
| Solavei | ##004# |
| Aio Wireless | ##004# |
| CBeyond | *38 |
| Ting | *38 |
| Revol Wireless | *710 |
| Cbeyond | *38 |
| ATT Landline | *900 and *920 |
| SBC Residential | *900 and *920 |
| Bell South | ##004# |
| Cox Digital | *900 and *920 |
| Koodo Mobile | ##004# |
| Republic Wireless | *38 |
| MTS Mobility | *900 and *920 |
| Sasktel | #67# and #61# |
| ChatMobility | *73 |
| Straight Talk | ##004# |
iPhone:
Android:
If your deactivation code(s) are not working, click here.
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