How to Deactivate YouMail

Before we dive into the details, let’s make sure to define exactly what “DEACTIVATING” means. Deactivating your YouMail account basically puts the account on hold. Calls will no longer forward to the YouMail, but will instead forward back to your carrier. It does NOT delete the app from your phone.

Please note that your carrier controls where your calls are forwarded to. YouMail simply helps you tell your carrier where to forward your calls. Deactivation will simply tell the carrier that you no longer want to forward to our mailbox and that the carrier voicemail is your mailbox of choice.

Why Deactivate?

Some users will choose to deactivate their call forwarding but leave the account open if they have a full inbox and don't want to bother downloading every message or have changed carriers offering a service like YouMail. Others, just opt to take a break. In any case, deactivating your call forwarding does not uninstall the app from your phone. Also, please note that if you’re a paying customer, you’ll still get charged if you do not cancel your YouMail order.

Need to Deactivate?

Please follow the instructions below dependent on your handset and carrier.

Using the Android App:

• Open the YouMail app
• Tap the Menu (☰) icon in the top left corner of the screen
• Tap on Return to Carrier Voicemail

Using the iPhone App:

• Open the YouMail app
• Open the Settings menu in the bottom right of the screen
• Tap on Return to Carrier Voicemail
• Follow the On Screen Directions

If you've already uninstalled the App:

• Dial in your carrier deactivation code 
• Or, contact your carrier to reset call forwarding.

Below are the carrier deactivation codes. If your carrier requires multiple codes, please make a separate call for each code. For example, if your carrier is AT&T, you would do the following:

1. Dial ##61 and push call
2. Then dial ##62# and push call
3. Then dial ##67# and push call

iPhone:

Android:

If your deactivation code(s) are not working, click here.