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There could be a number of reasons for the delay in receiving voicemails that stem even outside of YouMail. Data connection, wifi connection, third party applications and device OS can all conflict with the retrieval of your messages if configured incorrectly. In this article, we will just focus on what we will call routine maintenance for your android phone’s applications. What I will explain can be done with most applications to “refresh” the connection and clear out unnecessary temp data. Please follow the directions below.
1. Clear your phone's cache: Go to your phone's settings > Apps/Applications > YouMail > Clear Cache + Force Stop
2. Check your connection security settings in the YouMail app: Tap the three lines in the top left corner for the Menu > More > Advanced Settings > Connection Security > "Always"
3. Check your push notifications settings: Tap the three lines in the top left corner for the Menu > Settings > Messages > Push Updates = <Checked>
4. Refresh the app Three dots in top right corner > "Refresh"
You will also want to make sure you're either on WiFi or at least have a solid data connection. You can check the strength of your data connection by opening high-data usage apps like YouTube and Facebook. If they are not experience any lag, your connection should be good.
If you are still having problems, please submit a ticket to our support team.
Comments
17 comments
My you mail is not working
@AnthonyFoy Keep an eye out for an email from our support team so that we can assist you resolve any issues you may have!
Please, I uninstalled the app and now my Verizon voicemail or any voicemail isn't working/picking up when I don't answer. Please help me! I'm losing business!!!
@Ch When you uninstall the app, you also have to deactivate call forwarding. Our support team has contacted you regarding your issue. Please refer to that email.
My u mail v/m is not working correctly...
@Lilmaine007 Our support team will be sending you an email shortly. Please correspond with them about any issues you are experiencing with YouMail.
I am not getting my voice mail messages on my account on my phone... Received a message calls were forwarded. I never forward my calls anywhere? Please help.
@TrueDevilDog When you activate YouMail on your phone, you are forwarding your missed, unanswered, and busy calls to YouMail so we can act as your voicemail. I will be sending you an email about your inquiry shortly.
Youmail not working and support team is not responding. Im not upgrading till the problem is fixed
@Countrycrawford Our team has responded to two of your requests. Please respond to one of our members if you are still having experiencing issues.
I have responded to one and the other i will try today when i get a chance thank you i willkeep u posted
I'm not getting my voicemails an youmail is not connecting.
@Kat Try uninstalling then reinstalling the app on your phone. If your callers are not hearing your YouMail greeting, then you might have to update your phone's call forwarding. Follow this link for instructions: http://ow.ly/OzHYQ
The voicemail from Youmail I have the account work perfectly; for my cellphone # I cannot have access to my voicemail from straightalk which is my provider. Every time someone call me or I call my cellphone, the greeting came out with the woman youmail voice, telling: I need to setup my voicemail.
I already call straighttalk, they said they cannot fix it, because youmail blocked the access to my voicemail, the only way to get it fix it's closed the account with youmail.
@Joffrealfredo You will have to reactivate YouMail to play your YouMail greeting. Follow this link for instructions: http://ow.ly/OzHYQ
YouMail did not block any of your voicemail settings. We took the place of StraightTalk's voicemail service, but if you want to deactivate YouMail at any time, your carrier can do this for you, if you ask them. We recommend not mentioning YouMail when asking your carrier for help because most carriers do not provide support for third party apps.
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