I Am Not Getting Email Alerts or Text / SMS Message Alerts

First, you will need an account to make sure that your calls are still getting forwarded to YouMail:

1. Log into your account on the YouMail website
2. You should be on the “What’s New” tab of My YouMail. Check to see if your recent calls are there.
3. If your recent calls show up, try calling the phone on your YouMail account from another phone. 

How the call is answered by voicemail will determine the next step, A, B, or C.

A. If the YouMail greeting comes on and the call shows up on your web account, the problem is probably with your alert settings. Therefore, we need to make sure that you are set to receive the alerts in your account settings:

Enabling Email Alerts

1. Log into your account on the YouMail website
2. Select the “Settings” tab on the top of the screen
3. Select the “Alerts” section on the left of the screen
4. Click “Change email alerts”
5. Check all of the boxes under “When should email alerts be sent to you?”
6. Click “Save Changes”

Enabling SMS/TXT Message Alerts

1. Log into your account on the YouMail website
2. Select the “Settings” tab on the top of the screen
3. Select the “Alerts” section on the left of the screen
4. Click “Change SMS/TXT alerts”
5. Check each of the boxes under “When should SMS/TXT message alerts be sent to you?
6. Click the “Save Changes” button

B. If the YouMail greeting does not come on AND you get your carrier voicemail, you've been disconnected by your carrier. You'll need to reconnect.

C. If the YouMail greeting does not come on AND you get an 'Enter your 10 digit number' prompt, you'll need to do some troubleshooting.
*Please note that if the phone you're using to make a test call belongs to another YouMail account, you may get logged in to their account instead of this error.

If you are still having problems, please submit a ticket to our support team.