How to Retrieve Messages from Your Old Voicemail Inbox

Follow

Comments

10 comments

  • Avatar
    Scttfz

    Does not work. When I dial voicemail* 86 I just get the Youmail greeting asking me to leave a message to myself.

  • Avatar
    Carissa Danao

    @Scttfz Our support team sent you an email regarding your inquiry.

  • Avatar
    Mike Ma

    I am having the same problem as Scttfz, please help....

  • Avatar
    Carissa Danao

    @Mike If you want to import your old carrier messages into your YouMail inbox, try using the Drop Box feature. Follow this link for instructions: https://support.youmail.com/hc/en-us/articles/200479198-Using-YouMail-Drop-Box

  • Avatar
    Jdpaola

    I'm having trouble receiving my voicemails it says something like transcription is unavailable. & I cap the recording and I don't get any recording on my voicemail so what could my problem baby

  • Avatar
    Carissa Danao

    @Jdpaola After you click on the message you want to listen to you have to click the play button to hear the message. Since you are on the free version of the app, transcriptions are unavailable for you account. Follow this link to upgrade and receive transcriptions: https://store.youmail.com/store/

  • Avatar
    Jonathan (Edited )

    I'm having the same problem as Scttfz and Mike Ma. I tried to follow the "drop box feature" instructions link, but I don't understand what it's trying to get me to do.

     

  • Avatar
    Carissa Danao

    @Jonathan You need to ask your carrier for an email with the .mp3 file of your voicemails. Then forward that email to your YouMail Drop Box email (see the drop box article for more information)

  • Avatar
    David Badon

    Look all I want to do is reset the voice mail indicator on my phone apparently there was a short period of time where for some reason i was not attached to YouMail ( not of my doing) and now the message indicator is on I have tried *86 but i get Youmail Greeting

  • Avatar
    Carissa Danao

    @David If you want to check your old voicemails, just deactivate YouMail by clicking "Return to Carrier's Voicemail" in your app settings, check your old voicemail, then click "Activate YouMail" in settings to go back to using YouMail.

Please sign in to leave a comment.

Powered by Zendesk