Fortunately, you are still able to retrieve messages from your old voicemail box. You simply dial your old voicemail provider’s phone number from your cell phone.
What if you don’t remember your old voicemail inbox’s direct access number?
You can still get to your old inbox, but you will have to disconnect from YouMail and reconnect to your old carrier. Check out instructions below for several common carriers.
If a carrier requires you to reconnect to their voicemail system in order to listen to your old messages, make sure to reactivate your call forwarding to YouMail so you can continue to use our services. Check out some articles here on how to reconnect to us.
Comments
10 comments
Does not work. When I dial voicemail* 86 I just get the Youmail greeting asking me to leave a message to myself.
@Scttfz Our support team sent you an email regarding your inquiry.
I am having the same problem as Scttfz, please help....
@Mike If you want to import your old carrier messages into your YouMail inbox, try using the Drop Box feature. Follow this link for instructions: https://support.youmail.com/hc/en-us/articles/200479198-Using-YouMail-Drop-Box
I'm having trouble receiving my voicemails it says something like transcription is unavailable. & I cap the recording and I don't get any recording on my voicemail so what could my problem baby
@Jdpaola After you click on the message you want to listen to you have to click the play button to hear the message. Since you are on the free version of the app, transcriptions are unavailable for you account. Follow this link to upgrade and receive transcriptions: https://store.youmail.com/store/
I'm having the same problem as Scttfz and Mike Ma. I tried to follow the "drop box feature" instructions link, but I don't understand what it's trying to get me to do.
@Jonathan You need to ask your carrier for an email with the .mp3 file of your voicemails. Then forward that email to your YouMail Drop Box email (see the drop box article for more information)
Look all I want to do is reset the voice mail indicator on my phone apparently there was a short period of time where for some reason i was not attached to YouMail ( not of my doing) and now the message indicator is on I have tried *86 but i get Youmail Greeting
@David If you want to check your old voicemails, just deactivate YouMail by clicking "Return to Carrier's Voicemail" in your app settings, check your old voicemail, then click "Activate YouMail" in settings to go back to using YouMail.
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