If your voicemail still goes to your carrier’s voicemail, you have not successfully forwarded your missed calls to YouMail- meaning you are not activated with YouMail and will need to re-activate.
This can occur after obtaining a new phone, changing your number, or after updates made by your carrier that cause the conditional call forwarding to drop. You can resolve this by following the steps below.
Sign in to the website
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Access "Phone's page"
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Forward to Youmail
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See Also:
How to Activate YouMail on the iPhone
How to Activate YouMail on an Android Phone
How to Verify Activation on the Web
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