How to Cancel an Order – Help Center

If you'd like to have an order placed through YouMail canceled, you can do so easily and quickly by following a few simple steps.

Please take note of a few things before moving forward:

Notes:

If the order was purchased in-app, you'll need to cancel your subscription via Google Play or Apple (more details at the end of this article).
Canceling your plan will immediately remove all paid features from your account.
- This includes any Extra Line numbers, your expanded inbox capacity, and more.
Canceled subscriptions are not prorated (view our refund policy here).
- If you cancel within the first 14 days of an order, you'll receive a full refund.
Canceling a paid order reverts you to the free subscription and does not stop the forwarding of your missed calls to our system.
- Deactivation must occur to properly delete your account and return to your carrier voicemail (more details at the end of this article).

Sign in to your YouMail account here
On the left-hand panel, select Orders
This will take you to the most recent order on your YouMail account > Hit View Order

Select Cancel this order
Once you select cancel order, a pop-up will appear outlining the changes that will be made to your YouMail Plan
Hit Continue once reviewed and follow the on-screen prompts