Help with Billing – Help Center

Unrecognized charges

We make apps (YouMail, HulloMail, and Another Number) that protect you from spam calls and make your voicemail smarter. If you've signed up for one of these apps at any time in the past, then you can use the password reset option to regain access to your account.

If you've not used any of our apps in the past, then it's possible your credit card information has been compromised and used without your knowledge to sign up for one of our services. In cases like these, we'll need the transaction details for the charge to help us locate the account. Please note, we can only locate charges that have been completely processed by your bank. Pending or failed charges will not appear on our billing system, so these charges should be escalated to your bank.

Please email the following transaction details to billing@youmail.com so that we can look into this for you.

Type of account charged (e.g. VISA, MasterCard, Amex)
Last 4 digits of the credit card that was charged
Date of charge
Dollar amount of the charge

Reasons for payment failure

Payment failures are a result of decline errors we receive from your credit card's issuing bank when running your bill. When possible, we'll let you know what error we're seeing on our end (e.g. Insufficient Funds, Address mismatch, etc.) but, ultimately, it's your issuing bank that can tell you why the charges are being declined.

Once you've resolved the issue with your card or if you want to use a different one, you can update your payment method here.

How do I update my payment information?

Note:

If you purchased a plan via the Google Play Store or the Apple App Store, we will be unable to assist with updating payment methods or refunding charges. All changes to billing and orders made via the app stores must be handled within your device's subscription page.

From your web browser

Sign into your account dashboard from YouMail.com > Sign In
Click on Settings > Payment Method
From this page, you can edit an existing card or add a new one

From your Android app

Tap on the Menu (☰) on the top left of the YouMail app
Tap Settings > Account > Manage Subscription and Payment
From this page, you can edit an existing card or add a new one

From your iPhone app

Tap the Settings (gear) icon on the bottom right of the YouMail app
Scroll down to PREMIUM SERVICES
Tap Update Payment Method
From this page, you can edit an existing card or add a new one

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