YouMail subscribers can read their voicemails just like email! No more listening to long-winded voicemails. Instantly scan the text wherever you are to get the message and get down to business!
YouMail offers two kinds of transcription plans:
- Machine-Only
- Human-Edited
YouMail Plus and YouMail Professional provide machine transcriptions, which you can access in-app, via text or email, or through the YouMail website.
How Do Machine Transcriptions Work?
With machine-only transcriptions, your voicemail message is sent through voice-recognition software that automatically transcribes the message into text when you receive it. This won't be perfect, because the automated software doesn't understand context, accents or regional dialects the same way as a human would. You'll find that names of places, peoples's names, and complex words sometimes aren't done as well as you'd like. But the transcription will still be good enough to save you considerable time since you won't have to listen to the whole message.
How Do Human-Edited Transcriptions Work?
When you want the highest quality transcription, you can add human-editing to these plans, with the prices varying by how many messages/month you get. With human-edited transcription plans, your message will be split into pieces and given to different professional transcribers who will listen to the message and transcribe it themselves. The message is split in order to preserve the privacy of your communications. Because actual humans listen to and transcribe the message, human-edited transcriptions take longer to send out to you but will be much better than when done by a machine – saving even more time by almost never having to listen to a message.
(Note: Any conditions that affect audio quality will affect the accuracy of your transcription. Background noise, poor signal quality, callers speaking quickly or mumbling, and so forth can affect the quality of your transcription. It’s not magic – though sometimes it’s pretty close.)
Privacy
You do not need to worry about your privacy. YouMail and our transcription partners have taken several steps to ensure your privacy:
- Transcribers only have an audio file. None of your personal information is shared.
- Voicemails are split into pieces and randomized, so it's extremely rare the same transcriber gets more than one of your voicemails.
- All transcribers have signed agreements to preserve privacy with material penalties for violating it, similar to what is used in the medical industry to transcribe medical records.
If you would like to know more about getting voice-to-text up and running for you, please follow this link to our guide.