Voicemails Sent Directly to My YouMail Drop Box Email Address Are Sent to the Spam Folder

Depending on the source of the email, the YouMail system will handle the voicemail message in three ways

1. If the sender's email address is not listed in your YouMail contacts, YouMail will take the audio from the audio attachment sent in the email and place the voicemail into your Spam Folder. Add the contact and email address to your YouMail contacts or move the spammed voicemail to your Inbox. All future voicemails from that contact will automatically go into your Inbox.
2. If the sender's email address is from the 1) same domain as your email address associated with your YouMail account or 2) is listed in your YouMail contacts, YouMail will take the audio from the audio attachment sent in the email and place the voicemail into your Inbox folder.
3. In the efforts to reduce spam messages, messages from common free email service provider's automatically drop into Spam folders unless they are added to your YouMail contacts.
   These providers include:
   yahoo.com
   gmail.com
   hotmail.com
   aol.com
   sbcglobal.net
   att.net
   charter.net
   mail.com
   lycos.com
   excite.com
   email.com

If you are still having problems, please submit a ticket to our support team.