Activating and Re-activating YouMail on Android:
- Open the YouMail app
- Tap the Menu (☰) icon on the top left corner of the screen
- Tap Settings
- Tap on Activate/Deactivate
- Tap on Forward to YouMail
- Tap Activate
- Follow the instructions
- Then tap on Verify YouMail is Working to confirm that the forwarding is working properly.
Remember, do NOT answer the verification call if it comes through.
For more detailed instructions, check out our Help Center article on Verifying Activation.
Once you’ve successfully activated YouMail, read through the latest Tips and How-To Guides to the get the most from your YouMail app!
Comments
31 comments
Can not connect to you mail voice test call failed
@danny keep an eye out for an email from YouMail to discuss your issue.
Failed (808) I just had this set up on my last phone Note 4 there was a problem with the camera and just replaced today. Now no VM. paying customers come first. Don't mind paying for something that works. I need the help now please.
PS same phone same number
@wheatable1 You may need to re-activate the call forwarding on your phone to get connected back to YouMail. Where do you see the Failed 808 error? Keep an eye out for an email to further discuss your issue.
Have not been able to retrieve messages since Dec. 27th and have gone through the process of "reactivating" my phone AND sending several email messages to no avail. This used to be such a good app!
@cwoolaw your account shows you are receiving messages. I suspect your app is experiencing a connection issue to our servers so your inbox is not refreshing to show you recent voicemails. We would need to reset your cache to resolve your issue. Please keep an eye out for an email from YouMail support with further instructions.
Boost Mobil has a different conditional forwarding number than the other companies. I think I need to manually forward it myself, like I have done for other apps, so what number should I use after the code they gave me? Its weird cause my app did not do anything as far as forwarding my calls or anything. I installed it, then it said " Awaiting code needed to activate Youmail. etc etc.. what does that meand and where do I get that code? It says try to activate again in a few moments, when I never had a chance to activate it in the first place? Help?
@tartar Normally with Prepaid plans, like Boost Mobile, you should directly call your carrier's support line and ask if your plan supports conditional call forwarding. Then, you'll need to find the deposit number YouMail provides you. I sent you an email so you can provide us your number to look up your information so we can figure this out together!
Failed (808) I just had this set up on my Note 4 and I had to reset my phone and Now no VM. I was told if I get the Premium deal I wouldnt havr this problem and Im still having this problem. I need the help ASAP please
I had You Mail. I tried everythijng the Help Center had about making it work after it quit on February 27, 2015. Voice mails do not forward and I get no notification other than an email about messages. No messages show up under the Voice Mail icon. In short, I hagve unistalled and am trying to reinstall it, but not getting a live voice to fix this, when I depend haeavily professionally on You Voice is frustrating. I may look for another service. (502) 827-9111.
@jnwilson1984 Call forwarding on the Note 4 is actually a little tricky. Please email us at support@youmail.com so we can help you configure this issue.
@Karllusk Uninstalling and reinstalling your app should refresh your app's connection and resolve the issue. I have opened up a ticket to further correspond with you. You can always reach us at our support line: (800) 374-0013.
My phone is saying invalid mmi code
@Steve If you are getting an MMI error code, please visit this link and select your carrier to resolve your issue: https://support.youmail.com/hc/en-us/articles/200478608-Why-Do-I-Receive-A-MMI-Error-While-Activating-Call-Forwarding-
Ok my provider Cleartalk is not on the list
@Jackie We apologize for the inconvenience. Cleartalk does not support the call forwarding feature, which is required to use YouMail.
I can't return to my carrier voicemail, I don't understand because boost is not supported by you mail but they still blocked unknown callers and set up my voicemail as not in service.. how can I change this and go back to my carrier voicemail, you call is telling me my number isn't register so how we're the able to change anything....I need help because if my kids school calls I'm not going to receive the calls or messages.... Someone please help me.
@Persaudamanda928 Boost Mobile does not support Call Forwarding, which is a required feature to get YouMail to work. I checked your account and there are no messages in your YouMail inbox. In fact, your calls are not being forwarded to YouMail at all. Please contact Boost Mobile and ask them how to get back to your normal voicemail since they are controlling your calls, not us.
None of the phone numbers are working to activate. Please help!
I keep getting "couldn't get sever response", and I am on simple mobile.
is that mean I will net be able to activate youmail at all? :(
@Ashley Follow this troubleshooting page for help: http://ow.ly/SPcGw
@Fa9irr Simple Mobile doesn't support call forwarding, so YouMail won't work on your device under that carrier.
I can not forward my calls to YouMail it says that boost mobile foes support conditional calling. How do I fix this?
@jessicadoyon50 If your plan with Boost Mobile supports call forwarding, we recommend calling Boost and asking them to enable "conditional call forwarding" to your deposit number, which you can find here: http://ow.ly/ODNuG
Thanks
Thanks
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