How to Activate YouMail on the Android

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27 comments

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    Danny Avila

    Can not connect to you mail voice test call failed

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    Jacky Atienza

    @danny keep an eye out for an email from YouMail to discuss your issue.

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    Wheatable1

    Failed (808) I just had this set up on my last phone Note 4 there was a problem with the camera and just replaced today. Now no VM. paying customers come first. Don't mind paying for something that works. I need the help now please.

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    Wheatable1

    PS same phone same number

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    Jacky Atienza

    @wheatable1 You may need to re-activate the call forwarding on your phone to get connected back to YouMail. Where do you see the Failed 808 error? Keep an eye out for an email to further discuss your issue.

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    Cwoolaw

    Have not been able to retrieve messages since Dec. 27th and have gone through the process of "reactivating" my phone AND sending several email messages to no avail. This used to be such a good app!

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    Jacky Atienza

    @cwoolaw your account shows you are receiving messages. I suspect your app is experiencing a connection issue to our servers so your inbox is not refreshing to show you recent voicemails. We would need to reset your cache to resolve your issue. Please keep an eye out for an email from YouMail support with further instructions.

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    tar tar

    Boost Mobil has a different conditional forwarding number than the other companies. I think I need to manually forward it myself, like I have done for other apps, so what number should I use after the code they gave me? Its weird cause my app did not do anything as far as forwarding my calls or anything. I installed it, then it said " Awaiting code needed to activate Youmail. etc etc.. what does that meand and where do I get that code? It says try to activate again in a few moments, when I never had a chance to activate it in the first place? Help?

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    Hope

    @tartar Normally with Prepaid plans, like Boost Mobile, you should directly call your carrier's support line and ask if your plan supports conditional call forwarding. Then, you'll need to find the deposit number YouMail provides you. I sent you an email so you can provide us your number to look up your information so we can figure this out together!

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    Jnwilson1984

    Failed (808) I just had this set up on my Note 4 and I had to reset my phone and Now no VM. I was told if I get the Premium deal I wouldnt havr this problem and Im still having this problem. I need the help ASAP please

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    Karllusk

    I had You Mail. I tried everythijng the Help Center had about making it work after it quit on February 27, 2015. Voice mails do not forward and I get no notification other than an email about messages. No messages show up under the Voice Mail icon. In short, I hagve unistalled and am trying to reinstall it, but not getting a live voice to fix this, when I depend haeavily professionally on You Voice is frustrating. I may look for another service. (502) 827-9111.

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    Hope

    @jnwilson1984 Call forwarding on the Note 4 is actually a little tricky. Please email us at support@youmail.com so we can help you configure this issue.

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    Hope

    @Karllusk Uninstalling and reinstalling your app should refresh your app's connection and resolve the issue. I have opened up a ticket to further correspond with you. You can always reach us at our support line: (800) 374-0013.

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    Steve Smooth

    My phone is saying invalid mmi code

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    Carissa Danao

    @Steve If you are getting an MMI error code, please visit this link and select your carrier to resolve your issue: https://support.youmail.com/hc/en-us/articles/200478608-Why-Do-I-Receive-A-MMI-Error-While-Activating-Call-Forwarding-

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    Jackie Marie Gonzales

    Ok my provider Cleartalk is not on the list

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    Carissa Danao

    @Jackie We apologize for the inconvenience. Cleartalk does not support the call forwarding feature, which is required to use YouMail.

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    Persaudamanda928

    I can't return to my carrier voicemail, I don't understand because boost is not supported by you mail but they still blocked unknown callers and set up my voicemail as not in service.. how can I change this and go back to my carrier voicemail, you call is telling me my number isn't register so how we're the able to change anything....I need help because if my kids school calls I'm not going to receive the calls or messages.... Someone please help me.

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    Carissa Danao

    @Persaudamanda928 Boost Mobile does not support Call Forwarding, which is a required feature to get YouMail to work. I checked your account and there are no messages in your YouMail inbox. In fact, your calls are not being forwarded to YouMail at all. Please contact Boost Mobile and ask them how to get back to your normal voicemail since they are controlling your calls, not us.

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    April Swindle
    I want to deactivate my account
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    Carissa Danao
    @April I'm sorry to hear you no longer want to use YouMail. Follow this link for deactivation instructions: http://ow.ly/UuZ2p
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    Ashley Riley

    None of the phone numbers are working to activate. Please help!

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    Fa9irr

    I keep getting "couldn't get sever response", and I am on simple mobile.
    is that mean I will net be able to activate youmail at all? :(

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    Carissa Danao

    @Ashley Follow this troubleshooting page for help: http://ow.ly/SPcGw

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    Carissa Danao

    @Fa9irr Simple Mobile doesn't support call forwarding, so YouMail won't work on your device under that carrier.

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    Jessicadoyon50

    I can not forward my calls to YouMail it says that boost mobile foes support conditional calling. How do I fix this?

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    Carissa Danao

    @jessicadoyon50 If your plan with Boost Mobile supports call forwarding, we recommend calling Boost and asking them to enable "conditional call forwarding" to your deposit number, which you can find here: http://ow.ly/ODNuG

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