What is conditional call forwarding?
It sounds confusing, but it’s quite simple! Conditional call forwarding (sometimes called No Answer/Busy Transfer) allows you to have incoming calls go to another phone line, whenever your wireless device is:
- Busy (you are on a call)
- Unanswered (you are not able to pick up)
- Unreachable (you have lost connectivity or your phone is turned off)
Need help forwarding/connecting your phone to YouMail? Click here.
What can it be used for?
It’s ideal for when you need unanswered calls to go to another number rather than to voicemail. Most people do not want to forward all calls but like having the option if their line is busy or unanswered. While some carriers offer this at no charge, some require an added fee. Make sure to contact your carrier to find out any additional/applicable fees for this service.
How is conditional call forwarding different from standard call forwarding?
Standard (unconditional) call forwarding redirects all incoming calls to another phone number. Because standard call forwarding does not differentiate between different kinds of calls, it has limited utility.
Conditional call forwarding is much more sophisticated. A phone with conditional call forwarding will ring normally and only forward a call if you do not answer, your phone line is busy, or you cannot be reached.
How does YouMail use conditional call forwarding?
Your voicemail inbox actually has its own phone number, better known as your deposit number. Your phone forwards calls to this number automatically when a call goes to your carrier voicemail. YouMail uses conditional call forwarding to change the phone number calls are forwarded to. This enables YouMail to provide these features:
- Stopping robocalls and other call blocking capabilities
- Custom greetings for all callers
- Auto-reply*, call-routing, and much more
*Auto-Reply is a Professional only feature.
What if my carrier does not provide conditional call forwarding?
Not a problem - we still have a solution for you! YouMail offers a FREE Extra Line with our Professional plans. It’s a second inbound phone number for your phone. It’s answered directly by YouMail effectively becoming a dedicated voicemail mailbox. It’s a smart number that’s great for business use, with features that delight your callers. Just have them call that number instead of your cell (vs. a voicemail box).
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