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How to Set Up Call Forwarding with YouMail

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Sabrina
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    Setup Call Forwarding with YouMail

    iPhone Instructions

    Step One: Go to Settings menu

    • Open the YouMail app and tap the gear icon on the bottom right corner of the screen to open the Settings menu. Tap on Activate YouMail
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    Step Two: Activate and follow the prompts

    • Tap on Activate and follow the prompts
    • Depending on your carrier, you will need to tap on 1, 2, or 3 prompts, as some carriers require 3 codes to be dialed to activate conditional call forwarding while others only have one. 
    • Once you have completed the activation process, a test call will be run to verify your call forwarding status. Do not answer the subsequent call.

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    Android Instructions

    Step One: Go to Settings Menu

    • Open the YouMail app and tap the Drawer Menu (☰) in the top left corner of the screen
    • Click on Settings 
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    Step Two: Go to Settings Menu

    • Click on Activate/Deactivate
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    Step Three: Go to Settings Menu

     

    • Click on Forward to YouMail
    • You'll see a bar listing your carrier along the top of the screen and a blue button labeled Activate. Click it.
    • Each carrier is different, but you should receive some notice that your call forwarding has been activated.

    • Once you have completed the above steps, click Verify Setup on the final page and decline the test call once it comes through.

       

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    YouMail.com Instructions

    • Log in to YouMail.com
    • Click on Phones 
    • Click the drop-down arrow on the right of the Edit button for the phone number you are activating
    • Click on Forward to YouMail
    • Follow the on-screen instructions to activate your phone

    • Once you have completed the above steps, click I Finished Setup, and then click Confirm Phone Setup to receive a test call. This will verify that your phone is forwarding correctly.

       

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    See Also:

    Why Was I Unable to get Activated/Verify Activation?

    What is Conditional Call Forwarding?

    Call Forwarding Troubleshooting article.

     

    Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved.

     

     

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