iPhone Instructions
- Open the YouMail app and tap the Drawer Menu (☰) icon in the top left corner of the screen
- Select the Settings button on the upper corner
- Select the Activate YouMail button under the Activation heading
- Follow the on-screen instructions
- Once you have completed the activation process, a test will be run to verify your call forwarding status.
Android Instructions
- Open the YouMail app and tap the Drawer Menu (☰) icon in the top left corner of the screen
- Click on Settings
- Click on Activate/Deactivate
- Click on Forward to YouMail
- You'll see a bar listing your carrier along the top of the screen and a blue button labeled Activate. Click it.
- Each carrier is different but you should receive some notice that your call forwarding has been activated.
- Once you have completed the above steps, click Verify Setup on the final page and decline the test call once it comes through.
If you are still having issues with setting up call forwarding, check out our Call Forwarding Troubleshooting article.
Comments
4 comments
I have a windows cell phone and i am running Windows 10 technical preview on Nokia Lumia windows phone 635. Please advise what app I can use.
@Jen Roy You can use the ISeeVM app to access YouMail on your Windows phone. For more information, view this article: http://ow.ly/Nsmor
I have followed all the steps to set up. Never received confirmation. Doesn't set up as per the instructions. This is not a good user experience. Especially after calling support to hear how busy you are and YouMail will "email me" sometime in the future.
@Cabocostalliving Are your callers hearing your YouMail voicemail or your carrier voicemail? If you still aren't connected to YouMail, please contact your carrier and have them enable "conditional call forwarding" to your deposit number, which you can find here: http://ow.ly/OpcyN
Our support team also replied to your email with instructions on how to get connected, but we never got a response from you. If you need further assistance, feel free to reply to that email thread.
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