Check Your Voicemail in the YouMail App

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18 comments

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    Gloria Reid

    I dont see the you mail app on my phone I used to get a beep I had a message it type it out so I can read it and than I could go into my voicemail to listen now I cant get anything If this matter is not fix i am canceling I am missing important messages

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    Jacky Atienza

    @Gloria I sent you an email to discuss your issue.

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    Gerri Elise

    My ap no longer works to get my visual voicemails (free). I hit the ap and the log in page appears. I try to log in and it says there is an unknown error. Tells me to get in touch with you mail support. I have entered at least 4 tickets. NO HELP YET.

    Now my voice mails are being sent to my gmail. I am so unhappy. I don't know how to uninstall You mail for good. I don't know how my wonderful voicemail that I could view through the ap could disappear in one day and there is nothing I can do to get it off my phone or get it working the way it used to work.

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    Jacky Atienza

    @gerri I apologize for this issue. Our support team just emailed you with instructions to log in to your app. As for being emailed your messages, I see you have email alerts turned on. If you want to disable email alerts you can do so at this link: https://www.youmail.com/youmail/user/alerts

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    Janharris25

    This app is so frustrating. I went to the app to go to see any voice mail messages and contacts comes up. It said to chose button on right and click messages. There is no menu so no way to see messages. I too will be cancelling if I cannot access messages.

  • Avatar
    Carissa Danao

    @Janharris25 Thanks for reaching out to us about your issue. Our support team has contacted you and addressed your issue.

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    Bryanna Richards

    I know I have voice mails but none of them transferred to this app.

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    Carissa Danao

    @Bryanna YouMail gives you a new voicemail inbox, but you can definitely transfer your old messages into your YouMail inbox. I'll be emailing you with instructions.

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    Angela Gayle

    How to listen to voicemails without being on speaker. I press the speaker icon and a phone icon shows up but it stays on speaker when I listen to my messages. I don't want everyone around me hearing my voicemails

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    Carissa Danao

    @Angela Is your handset volume high? It might sound like your messages are playing through speaker if your normal volume is high.

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    Emily Frid
    I see all my voicemails, but when I go into the app they do not play. I can play them on a computer, so I know they are available. Can I get some help?
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    Carissa Danao
    @Emily We just fixed a bunch of audio bugs in the latest Android app update. Just uninstall YouMail, reboot your phone, then install YouMail Visual Voicemail from the Google Play Store.
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    Stevious

    How can I redirect audio output of YouMail to wired headset or bluetooth? I don't need for everyone around me to have to listen to my messages.

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    Carissa Danao

    @Stevious Just click on the speaker icon on the bottom right corner of the message you are listening to. That will change your audio output.

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    Denise Gatti Brennan

    So frustrated! Suddenly all voicemails are available online but are not showing up in the app I have followed all instructions three times downloaded reloaded installed on install the app and done everything that is all over your site. No matter what I do I still cannot get the voicemails to show in the App even though you mail is answering them someone please help!

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    Carissa Danao

    @Denise When you download the app, make sure to login to your account and refresh your inbox. Also make sure you're connected to WiFi or have data coverage so your messages can load.

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    Judy Orr

    I have uninstalled & reinstalled my YouMail app per your instructions (rebooted the phone) on my new Android (worked fine on my Windows phone) to no avail.  The YouMail app turns down my phone's volume & I can't hear my messages, notifications, nothing!  I've been using YouMail for years and am upset that I had to replace it but if I can't hear my messages on my phone then it's useless to me.

  • Avatar
    Carissa Danao

    @Judy We just fixed audio issues in the last app update. After you install the latest version, let me know if audio still doesn't play on your phone.

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