Errors when syncing contacts from your iPhone to YouMail are rare but can happen. It can range from duplicate contacts being uploaded to no contacts appearing at all after giving the app permission to sync.
The latter can be due to a possible server error that our developers need to reach out to those who handle our YouMail server and repair.
If the issue is that duplicate contacts are being created, you can try to resolve it with the following steps:
1. Delete your YouMail contacts by going to YouMail.com, signing in, going to your contacts section, selecting all contacts and deleting them.
2. Re-upload your contacts by opening the YouMail app, tapping on the contact icon and tapping on the cloud icon on the top right
Comments
6 comments
I just uploaded the you mail app yesterday. The default message is suppose to recognize my callers and use their name. It does not seem to be able to find the names in my contact list. I do not see where I can upload my iphone contact list to you mail. What can I do?
@bobconnors Keep an eye out for an email from YouMail Support. We can correspond about your issue through there.
I can not activate my, you mail number from my contact list on my IPhone 6
@Fbshirley I have received your ticket, and will respond shortly
I updated to the latest Apple software and Umail is gone. When tried to re-activate got error messages and umail is gone
@Anna Keep an eye out for an email from out support team. We will contact you shortly to get this resolved!
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