Why Is My Smart Greeting Not Saying My Caller's Name?

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    Jackson921

    I submitted a request and have had no response in 2 days. My contacts have been uploaded and appear on my new Iphone 6..but the Smart Greeting does not answer my callers by name... just says "Unknown"...Jack can't come to the phone, etc... It was working perfectly for about 6 weeks after I got the new phone but then suddenly stopped ? My clients and I enjoy this service but it is not currently working... Please help.

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    Jose

    @Jack I'm sorry for the delay in getting back to you. I have found your ticket and will be responding shortly.

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