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Help with Activation

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Sabrina
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    What is YouMail activation and why do I need to do it?

    YouMail activation is a crucial part of setting up your YouMail account. It's how you enable YouMail to be your voicemail handler so that we can help protect and filter your voicemail inbox. During the activation process, we send carrier codes to your mobile provider that ask them to forward your unanswered calls to YouMail.

    These codes are transmitted through our app or by manually dialing them from your phone's keypad dialer. If these codes fail, your provider can also set up the forwarding of missed calls (known as Conditional Call Forwarding or (CCF) on their end, at your request.

    New to YouMail? 

    Before trying the troubleshooting steps listed below, please make sure:

    1. Your carrier is supported 
    2. The carrier plan includes Conditional Call Forwarding. 
    3. You have the device Wi-Fi temporarily disabled and you're getting strong cellular signal.
      • It is also helpful to temporarily disable 5G connection as well while activating. 

        Notes:

    • Conditional call forwarding otherwise known as "Missed Call Forwarding" ensures that unanswered, busy or unreachable calls are forwarded to the YouMail Inbox. 

     

    Common activation errors

    • MMI Error - If you are receiving an MMI error, click here to learn more.
    • OCN Error - If you are receiving an OCN error, click here to learn more.
    • Wrong Carrier: YouMail needs special codes to activate Conditional Call Forwarding (busy, no answer, unreachable call forwarding), and they can be different for each carrier. If the carrier you selected is different from the one that provides your cell service, YouMail will not work. Simply go through the activation process again and select the correct carrier. 

      Note: Just because your carrier is using a major wireless company's cell tower, it does not necessarily mean your actual carrier supports conditional call forwarding. Always double-check with them to make sure it's an offered feature. 
    • Poor signal/Calls Not Forwarding - Your calls may not be going to YouMail for a few different reasons including, but not limited to, poor signal strength, tower maintenance, your phone’s OS is out of date, or you’re traveling abroad. Make sure you are in an area with a strong signal and then try the activation process again. Spotty network coverage can interfere with activation and can result in MMI or OCN errors.
     
    • Unlocked Phones - Unlocked phones can sometimes have issues activating. Especially, if they had been previously locked to a different carrier. Click here to learn more.
    • No Ring - It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
    • Answered Call - Oops, did you accidentally answer the verification call?  You can easily verify activation again, just decline the call and follow the on-screen instructions.
    • Interrupted App - If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.

       

     

    See Also:

    How to Activate YouMail on the iPhone

    How to Verify Activation on the Web

    How to Activate YouMail on an Android phone

    Not finding a resolution to your issue? Submit a request here! We'd love to get your issue resolved.

     

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