Why Was I Unable to Verify Activation?

Follow

Comments

65 comments

  • Avatar
    Carissa Danao

    @Sergio I will be sending you an email about your issue shortly.

    0
    Comment actions Permalink
  • Avatar
    Manda Rivers

    I have a Samsung Galaxy Prime with Cricket. I have has this phone for almost a year. Youmail worked fine till my phone was reset today. Now it won't verify.

    0
    Comment actions Permalink
  • Avatar
    Pretty Blaq

    I cannot activate Youmail on my new iPhone 6s Plus . Please help me resolve this issue.

    0
    Comment actions Permalink
  • Avatar
    Jose

    @Jeff Thanks for the suggestion!

    0
    Comment actions Permalink
  • Avatar
    Elizabeth

    I cannot activate Youmail on my new iPhone 6. Please help me resolve this issue.

    0
    Comment actions Permalink
  • Avatar
    Jane Nussbaum Moore

    Downloaded app. So excited but I tried over and over with test call... Not working!

    0
    Comment actions Permalink
  • Avatar
    Brad Rabourn

    Cool

    0
    Comment actions Permalink
  • Avatar
    Andrew Hudson

    I sent you an email. The only response I received back was asking for satisfaction feedback on the issue!

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Brian Rule The iPhone 6 has different call forwarding instructions than other phones, so if the codes do not work, you will need to contact your carrier to enable "conditional call forwarding". I will be sending you an email with more information about your issue.

    0
    Comment actions Permalink
  • Avatar
    Jose

    @AndrewHudson Keep an eye out for an email from our support team! We recently sent you an email regarding your inquiry!

    0
    Comment actions Permalink
  • Avatar
    Sarah Gillis

    I've done the test call like 15 times it won't work

    0
    Comment actions Permalink
  • Avatar
    Patrick Kirby

    Not able to call any of the numbers and get through. The first produces and error and the rest don't even go through.

    0
    Comment actions Permalink
  • Avatar
    Cas703

    iPhone 5s won't work how do I get help?

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Lkubowman You can definitely assign a greeting to multiple contacts. You do not have to select the contact one by one and assign it. Follow this link for instructions: https://support.youmail.com/hc/en-us/articles/200477508-How-to-Assign-or-Change-Greetings-on-the-Web

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Leona We would be glad to help you get connected. Look out for an email from our support team.

    0
    Comment actions Permalink
  • Avatar
    Jacky Atienza

    @jane and @kortney I created support tickets so we can solve your issues.

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Cas703 I just sent you an email. Let me know what issues you are experiencing.

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Chris Hi Chris. If your test call is failing, please follow this link to get connected to YouMail: https://support.youmail.com/hc/en-us/articles/201894347-What-is-Conditional-Call-Forwarding-

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Charlie If you changed your phone number, follow the instruction on this link to make the appropriate changes to your YouMail account: https://support.youmail.com/hc/en-us/articles/200478108-How-to-Add-or-Change-a-Phone-and-or-a-Phone-Number-on-Your-YouMail-Account

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Hells6goddess We have received your email and responded. We would be glad to correspond with you and resolve your issue through there.

    0
    Comment actions Permalink
  • Avatar
    Amelia Rachael De Jesus

    I'm having issues with the activation. It fails after I Decline the call

    0
    Comment actions Permalink
  • Avatar
    Elizabeth Macek

    I also can't get it to verify.

    0
    Comment actions Permalink
  • Avatar
    Jacky Atienza

    @Mansa keep an eye out for an email I sent you to discuss your issue.

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @AmeliaRachaelDeJesus I would be glad to assist you. I'll be sending you an email to address your issue.

    0
    Comment actions Permalink
  • Avatar
    Robin Watts

    I no longer have the icon on my desktop but still have recordings although my time is limited on the recordings, better yet they are maxed out. But I did not remove the application but it has been removed from my phone. So this morning I decided to read install it please tell me what I am supposed to do

    0
    Comment actions Permalink
  • Avatar
    Brian Rule

    iPhone 6... AT&T... Nothing is working! Help!

    0
    Comment actions Permalink
  • Avatar
    Sergio Morales

    Have tried everything and can't activate... Deleting app

    0
    Comment actions Permalink
  • Avatar
    Jose

    @SebastienDeschenes Here is a link to a different page on our support site concerning Fido
    https://support.youmail.com/hc/en-us/articles/200478038

    0
    Comment actions Permalink
  • Avatar
    Carissa Danao

    @Patrick Our support team will be reaching out to you shortly about your issue.

    0
    Comment actions Permalink
  • Avatar
    Hells6goddess

    I did all this, i did everything they sent me in emails, i cancelled my phone voicemail i added call forwarding to my phone i dialed the number the email sent, i didnt forget the * and # it's still not working, it still tells people my OCN is missing, the test call keeps failing.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk