Here are some common causes for activation failures and their solutions:
Calls Not Forwarding
Your calls may not be going to YouMail for a few different reasons including, but not limited to: tower maintenance, your phone is out of date, or you’re traveling abroad. Click here to find out how to forward your calls to YouMail and verify activation.
No Ring
It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
Answered Call
If you accidentally answered the verification call, you can verify activation again. This time, decline the call and follow the on-screen instructions.
Interrupted App
If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.
If none of these solutions help with your problem, please submit a ticket to our support team
Comments
65 comments
@Jeff Chase Thanks for your feedback Jeff. If the codes we provide don't work, you can always ask your carrier to enable "conditional call forwarding" to your deposit number, which you can find here: http://ow.ly/Osv3x
@Evelita Marie We apologize for the trouble you are having. Our support team will be in contact with you shortly.
My old 8*********.....my new number 8*********
@elizabeth I sent you an email on how we can resolve your issue.
I did the test call ten time install uninstall the app distances does not work this app does not work and now you want me to pay for it I can't even get the activation to set it up someone from the support plate team please help me please help
You should be able to add contacts in BULK to assign to a greeting instead of one by one!! This is taking FOREVER!!! .... UPDATE.. My rating went down to one star because I have had to assign contacts to greetings FIVE times in the last two months and I have a ton, and as my previous complaint states, there is no option to do so in bulk. One more time and I'm deleting this app. This is a great app but theses issues I cant deal with!!
@sin_a_men Please email us at support@youmail.com so we can correspond about your issue.
Mlockhart56@gmail.com
please send me a support team so I can get my account set up you don't answer the ticket
@William I went ahead and sent you a direct email so we can further discuss your issue.
@luisito and @elizabethmacek Please check your emails for a message from YouMail so we can further discuss your issue. Thank you
@Robin Watts YouMail does not have a desktop application. We only have applications for iPhone and Android. Please see if this help article will target your issue: https://support.youmail.com/hc/en-us/articles/201894347-What-is-Conditional-Call-Forwarding-
If you need further assistance, please submit a ticket to our support team here: http://ow.ly/OzHC0
Won't work
I've tried everything over and over again cannot get to work or activate please try and resolve this issue as soon as possible thank you
@sarah I created a support ticket for you. Please look out for that email.
I have iPhone 5 and I can't get it to activate please Help !!
@PrettyBlaq If you are having trouble getting set up with the iPhone 6s Plus, please view this help article: https://support.youmail.com/hc/en-us/articles/210565348-iPhone-6s-and-6s-Plus-Instructions
Dear sirs I already have you mail but one day recently the icon disappeared from my home screen so I just tried to download it now again. I do not know the correct way to correct this I am out of recording time so that's okay I got what I needed. I do like the application
I found that even though the test call is failing, YouMail is picking up and the system is working. Before you give up, call your cell from another phone and test it this way.
Hello it dis not work for me either.
I'm with fido. Cam someone Help me with this?
I've tried everything and nothing is working!
@Gio We apologize for any trouble you had with YouMail. Our support team has sent you an email. Please let them know if you are experiencing any other issues.
The forwarding codes provided by Youmail don't work with all carriers. I had to use *73 and *74 to get Youmail to work with Ting. The *28 code wouldn't work. Check with your carrier.
AT&T would not change deposit number. Even with supervisor. Turning off forwarding doesn't work also.PLEASE HELP ME!
Not working for me won't download
@Melissa Please check your email for a message from our support team!
@Ike Our support team will be sending you an email to help resolve your issue.
I'm trying to activate it on the iPhone 5s unlock for the metro Pcs and no luck. Can you hp me out. Hope to hear from you soon
YouMail you make it too obvious... you only wants us to pay for the service...I have been using it now for a while and, have had trouble ever 2 to 3 months, it's like you guys do those update and change some things just to give us trouble so, we could pay for it. Not cool with me (like in the shark tank) and for those reasons I'm out.
Ever since upgrading to new iPhone6 and doing restore from iCloud YouMail has never worked again. HELP!
This is not working...I've tried everything at least 10 times on my Galaxy S4 and NOTHING is working. I've logged a ticket with support...please, please, please resolve this issue. I need my voicemail and really want to use this APP, which I paid for by the way, but I can no longer use. It is becoming extremely frustrating.
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