Here are some common causes for activation failures and their solutions:
Calls Not Forwarding
Your calls may not be going to YouMail for a few different reasons including, but not limited to: tower maintenance, your phone is out of date, or you’re traveling abroad. Click here to find out how to forward your calls to YouMail and verify activation.
No Ring
It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
Answered Call
If you accidentally answered the verification call, you can verify activation again. This time, decline the call and follow the on-screen instructions.
Interrupted App
If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.
If none of these solutions help with your problem, please submit a ticket to our support team
Comments
65 comments
I've tried everything over and over again cannot get to work or activate please try and resolve this issue as soon as possible thank you
I've done the test call like 15 times it won't work
@William I went ahead and sent you a direct email so we can further discuss your issue.
@sarah I created a support ticket for you. Please look out for that email.
Ever since upgrading to new iPhone6 and doing restore from iCloud YouMail has never worked again. HELP!
@Mansa keep an eye out for an email I sent you to discuss your issue.
I'm with Cricket & have used YouMail with all my phones. I now have Galaxy S3 & I can't activate my account. I've dialed *73 & *74 several times & keep getting this message...this feature is not available @ this time. @ one point when I dialed *74, I got the fast busy & when I dialed *73, it immediately disconnected, so I thought it worked; NOT! I've been on the phone with Cricket & they tell me I have to contact YouMail; very frustrated, PLEASE help!
Downloaded app. So excited but I tried over and over with test call... Not working!
I have iPhone 5 and I can't get it to activate please Help !!
@sin_a_men Please email us at support@youmail.com so we can correspond about your issue.
@jane and @kortney I created support tickets so we can solve your issues.
I cannot activate Youmail on my new iPhone 6. Please help me resolve this issue.
I'm trying to activate it on the iPhone 5s unlock for the metro Pcs and no luck. Can you hp me out. Hope to hear from you soon
@elizabeth I sent you an email on how we can resolve your issue.
I also can't get it to verify.
@luisito and @elizabethmacek Please check your emails for a message from YouMail so we can further discuss your issue. Thank you
Cool
I did all this, i did everything they sent me in emails, i cancelled my phone voicemail i added call forwarding to my phone i dialed the number the email sent, i didnt forget the * and # it's still not working, it still tells people my OCN is missing, the test call keeps failing.
@Hells6goddess We have received your email and responded. We would be glad to correspond with you and resolve your issue through there.
I'm having issues with the activation. It fails after I Decline the call
@AmeliaRachaelDeJesus I would be glad to assist you. I'll be sending you an email to address your issue.
I sent you an email. The only response I received back was asking for satisfaction feedback on the issue!
@AndrewHudson Keep an eye out for an email from our support team! We recently sent you an email regarding your inquiry!
Hello it dis not work for me either.
I'm with fido. Cam someone Help me with this?
@SebastienDeschenes Here is a link to a different page on our support site concerning Fido
https://support.youmail.com/hc/en-us/articles/200478038
iPhone 6... AT&T... Nothing is working! Help!
I did the test call ten time install uninstall the app distances does not work this app does not work and now you want me to pay for it I can't even get the activation to set it up someone from the support plate team please help me please help
Mlockhart56@gmail.com
please send me a support team so I can get my account set up you don't answer the ticket
@Brian Rule The iPhone 6 has different call forwarding instructions than other phones, so if the codes do not work, you will need to contact your carrier to enable "conditional call forwarding". I will be sending you an email with more information about your issue.
@Mark Check your email, I will have a member of our support team contact you shortly!
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