New to YouMail?
Before trying the troubleshooting steps listed below, please make sure that your carrier is supported and the plan to which you are subscribed (with your cellular provider) supports Conditional Call Forwarding.
Once you've verified that your provider and plan support Conditional Call Forward, here are some common reasons why your activation might be failing:
MMI Error
If you are receiving an MMI error, click here to learn more.
OCN Error
If you are receiving an OCN error, click here to learn more.
Wrong Carrier:
YouMail needs special codes to activate Conditional Call Forwarding (busy, no answer, unreachable call forwarding), and can be different for each carrier. If the carrier you selected is different from the one that provides your cell service, YouMail will not work. Simply go through the activation process again and select the correct carrier.
Note: Just because your carrier is using a major wireless company's cell tower, it does not necessarily mean your actual carrier supports conditional call forwarding. Always double-check with them to make sure it's an offered feature.
Poor signal/Calls Not Forwarding
Your calls may not be going to YouMail for a few different reasons including, but not limited to: poor signal strength, tower maintenance, your phone’s OS is out of date, or you’re traveling abroad. Make sure you are in an area with a strong signal and then try the activation process again. Spotty network coverage can interfere with activation and can result in MMI or OCN errors.
No Ring
It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
Answered Call
Oops, did you accidentally answer the verification call? You can easily verify activation again, just decline the call and follow the on-screen instructions.
Interrupted App
If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.
Wi-Fi Calling is Enabled
Wi-Fi calling is designed to allow you to make calls even under poor cellular coverage conditions. Unfortunately, YouMail's activation requires cellular coverage and activation calls over Wi-Fi will not work. Click here to learn how to disable Wi-Fi calling.
Unlocked Phones
Unlocked phones can sometimes have issues activating. Especially, if they had been previously locked to a different carrier. Click here to learn more.
If none of these solutions help with your problem, please submit a ticket and our Support Team will be happy to assist!
Comments
67 comments
I've tried everything over and over again cannot get to work or activate please try and resolve this issue as soon as possible thank you
I've done the test call like 15 times it won't work
@William I went ahead and sent you a direct email so we can further discuss your issue.
@sarah I created a support ticket for you. Please look out for that email.
Ever since upgrading to new iPhone6 and doing restore from iCloud YouMail has never worked again. HELP!
@Mansa keep an eye out for an email I sent you to discuss your issue.
I'm with Cricket & have used YouMail with all my phones. I now have Galaxy S3 & I can't activate my account. I've dialed *73 & *74 several times & keep getting this message...this feature is not available @ this time. @ one point when I dialed *74, I got the fast busy & when I dialed *73, it immediately disconnected, so I thought it worked; NOT! I've been on the phone with Cricket & they tell me I have to contact YouMail; very frustrated, PLEASE help!
Downloaded app. So excited but I tried over and over with test call... Not working!
I have iPhone 5 and I can't get it to activate please Help !!
@sin_a_men Please email us at support@youmail.com so we can correspond about your issue.
@jane and @kortney I created support tickets so we can solve your issues.
I cannot activate Youmail on my new iPhone 6. Please help me resolve this issue.
I'm trying to activate it on the iPhone 5s unlock for the metro Pcs and no luck. Can you hp me out. Hope to hear from you soon
@elizabeth I sent you an email on how we can resolve your issue.
I also can't get it to verify.
@luisito and @elizabethmacek Please check your emails for a message from YouMail so we can further discuss your issue. Thank you
Cool
I did all this, i did everything they sent me in emails, i cancelled my phone voicemail i added call forwarding to my phone i dialed the number the email sent, i didnt forget the * and # it's still not working, it still tells people my OCN is missing, the test call keeps failing.
@Hells6goddess We have received your email and responded. We would be glad to correspond with you and resolve your issue through there.
I'm having issues with the activation. It fails after I Decline the call
@AmeliaRachaelDeJesus I would be glad to assist you. I'll be sending you an email to address your issue.
I sent you an email. The only response I received back was asking for satisfaction feedback on the issue!
@AndrewHudson Keep an eye out for an email from our support team! We recently sent you an email regarding your inquiry!
Hello it dis not work for me either.
I'm with fido. Cam someone Help me with this?
@SebastienDeschenes Here is a link to a different page on our support site concerning Fido
https://support.youmail.com/hc/en-us/articles/200478038
iPhone 6... AT&T... Nothing is working! Help!
I did the test call ten time install uninstall the app distances does not work this app does not work and now you want me to pay for it I can't even get the activation to set it up someone from the support plate team please help me please help
Mlockhart56@gmail.com
please send me a support team so I can get my account set up you don't answer the ticket
@Brian Rule The iPhone 6 has different call forwarding instructions than other phones, so if the codes do not work, you will need to contact your carrier to enable "conditional call forwarding". I will be sending you an email with more information about your issue.
@Mark Check your email, I will have a member of our support team contact you shortly!
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