New to YouMail?
Before trying the troubleshooting steps listed below, please make sure that your carrier is supported and the plan to which you are subscribed (with your cellular provider) supports Conditional Call Forwarding.
Once you've verified that your provider and plan support Conditional Call Forward, here are some common reasons why your activation might be failing:
If you are receiving an MMI error, click here to learn more.
If you are receiving an OCN error, click here to learn more.
YouMail needs special codes to activate Conditional Call Forwarding (busy, no answer, unreachable call forwarding), and can be different for each carrier. If the carrier you selected is different from the one that provides your cell service, YouMail will not work. Simply go through the activation process again and select the correct carrier.
Note: Just because your carrier is using a major wireless company's cell tower, it does not necessarily mean your actual carrier supports conditional call forwarding. Always double-check with them to make sure it's an offered feature.
Poor signal/Calls Not Forwarding
Your calls may not be going to YouMail for a few different reasons including, but not limited to: poor signal strength, tower maintenance, your phone’s OS is out of date, or you’re traveling abroad. Make sure you are in an area with a strong signal and then try the activation process again. Spotty network coverage can interfere with activation and can result in MMI or OCN errors.
It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
Oops, did you accidentally answer the verification call? You can easily verify activation again, just decline the call and follow the on-screen instructions.
If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.
Wi-Fi Calling is Enabled
Wi-Fi calling is designed to allow you to make calls even under poor cellular coverage conditions. Unfortunately, YouMail's activation requires cellular coverage and activation calls over Wi-Fi will not work. Click here to learn how to disable Wi-Fi calling.
Unlocked phones can sometimes have issues activating. Especially, if they had been previously locked to a different carrier. Click here to learn more.
If none of these solutions help with your problem, please submit a ticket and our Support Team will be happy to assist!