Here are some common causes for activation failures and their solutions:
Calls Not Forwarding
Your calls may not be going to YouMail for a few different reasons including, but not limited to: tower maintenance, your phone is out of date, or you’re traveling abroad. Click here to find out how to forward your calls to YouMail and verify activation.
No Ring
It's possible there was a problem calling your phone, but instead the call just didn't ring your phone. Make sure you are in an area with a strong signal then try the activation again.
Answered Call
If you accidentally answered the verification call, you can verify activation again. This time, decline the call and follow the on-screen instructions.
Interrupted App
If the app was closed or interrupted after it was told to verify activation, the phone may report that the activation failed. Simply retry to verify activation again.
If none of these solutions help with your problem, please submit a ticket to our support team
Comments
65 comments
I found that even though the test call is failing, YouMail is picking up and the system is working. Before you give up, call your cell from another phone and test it this way.
@Jeff Thanks for the suggestion!
This is not working...I've tried everything at least 10 times on my Galaxy S4 and NOTHING is working. I've logged a ticket with support...please, please, please resolve this issue. I need my voicemail and really want to use this APP, which I paid for by the way, but I can no longer use. It is becoming extremely frustrating.
@Melissa Please check your email for a message from our support team!
The forwarding codes provided by Youmail don't work with all carriers. I had to use *73 and *74 to get Youmail to work with Ting. The *28 code wouldn't work. Check with your carrier.
Not working for me won't download
@Jeff Chase Thanks for your feedback Jeff. If the codes we provide don't work, you can always ask your carrier to enable "conditional call forwarding" to your deposit number, which you can find here: http://ow.ly/Osv3x
@Evelita Marie We apologize for the trouble you are having. Our support team will be in contact with you shortly.
I have H20 wireless and it's failing to activate please help
@Leona We would be glad to help you get connected. Look out for an email from our support team.
AT&T would not change deposit number. Even with supervisor. Turning off forwarding doesn't work also.PLEASE HELP ME!
@Ike Our support team will be sending you an email to help resolve your issue.
Dear sirs I already have you mail but one day recently the icon disappeared from my home screen so I just tried to download it now again. I do not know the correct way to correct this I am out of recording time so that's okay I got what I needed. I do like the application
I no longer have the icon on my desktop but still have recordings although my time is limited on the recordings, better yet they are maxed out. But I did not remove the application but it has been removed from my phone. So this morning I decided to read install it please tell me what I am supposed to do
@Robin Watts YouMail does not have a desktop application. We only have applications for iPhone and Android. Please see if this help article will target your issue: https://support.youmail.com/hc/en-us/articles/201894347-What-is-Conditional-Call-Forwarding-
If you need further assistance, please submit a ticket to our support team here: http://ow.ly/OzHC0
Won't work
@Chris Hi Chris. If your test call is failing, please follow this link to get connected to YouMail: https://support.youmail.com/hc/en-us/articles/201894347-What-is-Conditional-Call-Forwarding-
I've tried everything and nothing is working!
@Brittany I'll be sending you an email to resolve your issue shortly.
Not able to call any of the numbers and get through. The first produces and error and the rest don't even go through.
@Patrick Our support team will be reaching out to you shortly about your issue.
Have tried everything and can't activate... Deleting app
You should be able to add contacts in BULK to assign to a greeting instead of one by one!! This is taking FOREVER!!! .... UPDATE.. My rating went down to one star because I have had to assign contacts to greetings FIVE times in the last two months and I have a ton, and as my previous complaint states, there is no option to do so in bulk. One more time and I'm deleting this app. This is a great app but theses issues I cant deal with!!
@Sergio I will be sending you an email about your issue shortly.
@Lkubowman You can definitely assign a greeting to multiple contacts. You do not have to select the contact one by one and assign it. Follow this link for instructions: https://support.youmail.com/hc/en-us/articles/200477508-How-to-Assign-or-Change-Greetings-on-the-Web
YouMail you make it too obvious... you only wants us to pay for the service...I have been using it now for a while and, have had trouble ever 2 to 3 months, it's like you guys do those update and change some things just to give us trouble so, we could pay for it. Not cool with me (like in the shark tank) and for those reasons I'm out.
@Gio We apologize for any trouble you had with YouMail. Our support team has sent you an email. Please let them know if you are experiencing any other issues.
I cannot activate Youmail on my new iPhone 6s Plus . Please help me resolve this issue.
@PrettyBlaq If you are having trouble getting set up with the iPhone 6s Plus, please view this help article: https://support.youmail.com/hc/en-us/articles/210565348-iPhone-6s-and-6s-Plus-Instructions
iPhone 5s won't work how do I get help?
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