My Contacts Do Not Import Properly on Android

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    Sheldon Md

    There IS no "Deselect" for YouMail, or any other. It is a 'radio button' list from which to choose; at least there is on KitKat 4.4.4.
    Anyone else getting Contacts List double-entries? My primary is Gmail, so I don't need the YouMail list, too.

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    Sheldon Md

    Duplicate Contacts Issue: SOLVED
    I logged in to YouMail online and deleted ALL Contacts. Now, only my Gmail contact phone numbers are displayed.

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    Jacky Atienza

    @Sheldon When you installed the YouMail app, it added a YouMail group to your phone's address book. If you have the same contacts in Gmail, your phone, and YouMail, you will see duplicate contacts.

    You can hide your YouMail contacts in your phone's address book:

    1. Open your Contacts
    2. Tap the Menu Button
    3. Tap Contacts to Display
    4. Deselect YouMail

    Deleting all contacts from YouMail does solve the duplicated issue, but because contacts are not saved on your YouMail account callers won't hear their name in the smart greeting.

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    Iris White

    I have had YouMail for years and it had always imported my contacts to my contact list. Now It won't and I have no contacts...I'm very frustrated

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    Jacky Atienza

    @iris What happens when you try to import contacts? Do you receive an error message? Do you have a strong wifi connection?

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    Jeffrey Smith

    I had the same problem as @Sheldon: "There IS no "Deselect" for YouMail, or any other. It is a 'radio button' list from which to choose; at least there is on Android 5.0. On my Galaxy S5, I found the option using Settings, Contacts , Contacts to Display, Customized List Settings (little Gear icon), then selected my Phone Number listed with the YouMail icon, and cleared the YouMail selection.

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    Jose

    @JeffreySmith Thank you so much for your feedback! That should help other subscribers with similar Android handsets!

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    Paul Johnson

    Why does Youmail insist that you can Deselect Youmail in contacts to display. Those instructions don't match the available commands.

    Even when I use the custom selection for display, and in that section deselect youmail, they still display.

    How can we GET RID of youmail contacts altogether?

  • Avatar
    Carissa Danao

    @Paul Johnson Android displays all contacts associated with different apps in your phone's contact list. Android settings allow you to select which of these apps you wish to show. Choosing to "hide" YouMail contacts, will prevent duplicates from showing in your contacts list.

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    Daddyscottdonahoe
    I have a friend stored in my phone as smokey. His real name is richard. When he calls, it says "hello terry, scott can't come......." he is actually becoming upset over it, thinking I'm doing it just to piss him off. How can I resolve this?
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    Carissa Danao
    @Daaddyscottdonahoe Your Smart Greeting recognizes your caller's Caller ID name or name in your contacts if it's available. Our support team will be working with you to resolve any confusion.
  • Avatar
    Raymond Kerimian (Edited )

    I always add my contacts on Youmail.com and then refresh the app on Android and the contacts are all there. Not anymore, when I add a new one it does not appear...Please help! No error message....I hit Refresh in the app which starts checking for updates and then finished checking for updates and still no new added contacts?

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    Carissa Danao

    @Raymond Sorry for the connection issue you're experiencing. We just released an update for the app that may resolve your issue. Try updating the app and let me know if your new contacts show up.

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    Raymond Kerimian

    Hi Carissa, the new update worked great on my Motorola Droid Turbo.....thank you!

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