YouMail's Auto-Attendant – Help Center

If you run a small business, non-profit, or team project, centralizing all of your calls will simplify your life and increase your professionalism. The Auto-Attendant feature gives you the ability to create your call routing menu. You can add up to 9 menu selections with 9 forwarding numbers using your Auto-Attendant menu. Single-digit keypad extensions will transfer your calls.

Notes:

This feature is included in the Complete, Ultimate, Solo, Growth, Small Business, and Professional plans.
Please be aware: When Auto-Attendant is enabled, it will take priority over all greetings. Even if you have assigned a unique greeting for specific contacts, the Auto-Attendant will play for all callers. To change this, you will need to update your Auto-Attendant greeting settings. Check out this article to learn how.

You can enable Auto-Attendant on your main lines or your extra lines. If you enable auto-attendant on your main lines, it will ring first and then transfer to the auto-attendant greeting if you do not answer. If you set up an auto-attendant on your extra line, calls will be directly transferred to the auto-attendant greeting.

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