How to Set Up Live-Connect

Live-Connect is only available on the YouMail Professional plan. Follow the link below to upgrade! 

Everything regarding your Live-Connect menu is controlled here in your settings menu.

If you're setting up Live-Connect for the first time, follow these instructions. If you already have Live-Connect enabled and need to update it, please skip this next paragraph.

First, turn on Live-Connect. Go to the settings menu and click Turn On Live-Connect. On the next page, you can set up your greeting. Select whatever audio you want to use from the drop down menu. If you choose to use the Smart Greeting, you'll be able to customize the connecting phrases for each extension. If not, you'll need make sure that whatever greeting you use has all the necessary information included. Enter the number you want to forward to and select how long you want the call to ring for. The default extension is 0 but you can choose specific extensions and add multiple numbers by clicking Configure a more complex menu. Once you've added all the numbers you want, click Save and your Live-Connect menu will be active.

Now that your Live-Connect menu is active, you can edit it at any time. In your Live-Connect settings menu, click on the Pencil Icon to edit the extensions and phone numbers in your menu. You can change the ring time, extensions and numbers at any time.

Please note: When Live-Connect is first enabled, it will take priority over all other greetings. Even if you've assigned specific contacts unique greeting, the Live-Connect greeting will play for all callers but this can be changed. Click on the option Configure advanced menu settings directly under the Main Greeting listed in your Live-Connect settings menu. This will take you to a menu with two sections: One for callers that have been assigned personal greetings and one for callers that haven't selected an extension while listening to the greeting. Choose whatever settings you'd like and click Save.

While Live-Connect is enabled, you'll only be able to change your main greeting through the Live-Connect settings menu.

If you ever want to turn off your Live-Connect menu, simply click on the Power Icon to the right of Auto Attendant (Live Connect) and your menu will be disabled.