Everything regarding your Auto-Attendant menu can be controlled from the settings section on the website.
**Auto Attendant is a premium feature and requires a subscription to one of these plans: Solo, Growth, Small Business, Complete, Ultimate**
Configuring the Auto-Attendant
Selecting Time of Day: (Optional)
When configuring the menu options, the first prompt allows you to have callers automatically directed to voicemail should they not press any keys tied to the options you have added. You can have the waiting period reduced or increased depending on the time you'd like to provide your callers to select a menu option.
This can also be changed to forward to voicemail, repeat the options, or to disconnect the call.
Once you are ready to have your options added, Select "+ Add" You can have up to 9 options added, not including option 8 (this line is used for conference calls).
When setting up your menu options, under "Action", please note the details below;
- Connects to (Simultaneously) - When this option is selected, you can add multiple numbers to the same menu option and all numbers will ring at the same time. The first line to answer will receive the call.
- Connects to (Sequentially) - With this option, you are able to enter a connecting number and then the number of seconds you'd like the call to ring. After that time has passed you have the option of adding additional numbers to forward to in order.
- Please note: You want the call to ring with enough time to reach the recipient but also ring short enough that it transfers before reaching the first recipient's voicemail. If it is forwarded to the first recipient's voicemail, it cannot be transferred after that.
Setting up Auto Attendant on Extra Lines
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