What Is Smart Blocking?

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    YouMail Support

    Hi Lovlyn!

     

    Thank you for your message. We do still have a dedicated message for Spam/Blacklisted callers; nothing has changed recently to disable this feature! You simply need to ensure the below things are set up properly:

     

    1. You are activated. You can follow this link and select Setup Phone or Test Call to ensure you are activated.

    2. You have your spam filter enabled. You can follow this link to select your appropriate filter setting.

    3. You have your Blocked contact set to have the Out of Service greeting. You can follow this link, select Blocked on the left hand side, then the singular Blocked contact, and ensure that the Out of Service greeting is set. If it is not, please select Change Greeting.

    4. The numbers in question are actually blocked as spam or blacklisted. You can ensure they are blocked as spam by researching the number on our Directory. If it is not marked as spam, please add a new report marking the number as spam.

     

    If you are having issues with any of these steps, please reach out to our awesome customer support team at support@youmail.com or chat us below by selecting the Help button. We are happy to help!

     

    Thanks

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    Lovlyn

    This does not work anymore. There is No Out of Service dedicated message Spam/Blacklisted callers hear. It’s my Smart Greeting that plays now. it’s as if I have to individually change to an out of service greeting that I don’t have time to do what happened?

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    Ms Tweetie

    I 😍 LOVE YOUMAIL! Thank you for having my back and noticing a problem and actually FIXING IT FO ME!

    here's wishing your hard working 🎎 folks the best Christmas 🎁 🎄 Season and a HAPPY NEW YEAR!!!

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