Original Called Number, OCN, is the information that your carrier is sending to YouMail. If your callers are being asked to enter your 10-digit number when they try to reach you, they may be experiencing an OCN Issue. This issue occurs when your carrier is not routing over your call information such as
- Your phone number
- Time of call
The OCN needs to be routed over to YouMail by your carrier in order for our system to recognize who is calling you. If the OCN is not passed over to our system, callers routed to your voicemail get a message asking them to reenter the number they originally dialed (i.e. your phone number) so that it can be directed to your YouMail inbox. It is important for your carrier to route the OCN information to YouMail in order for YouMail to work properly.
If you are experiencing this issue, please follow our interactive troubleshooting page below.
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